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WMR Fare Evasion Timeline

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mbappe

New Member
Joined
29 Sep 2025
Messages
3
Location
Walsall
On the 17th September, a member of the revenue protection team scanned my ticket and interviewed me under caution. I was travelling on a child ticket and short faring. When asked what my age is, I gave a fake date of birth in which they clocked, I was 19. They then gave me a caution "Anything you say or do may be used against you etc". Then they asked me would i prefer an interview on the spot, or a letter to my address, which I responded with address. For the following few weeks/months I was terrified of what the outcome would be, as I had committed a few offenses at the same time. On November 10, I received an email (to my surprise, I expected a letter) which contained the general letter WMR sends out to everyone. On the same day I apologised and sent an email to WMR Digital Fraud team. On the 21st November they responded saying they needed proof of age, address and a railcard which I used on another day, which I wasn't eligible for. On the same day, I responded with another apologetic email and provided proof of the things required, via my drivers license and just told them I do not own any form of a railcard. An hour later, they responded saying I owe them x amount and the payment should be made within 7 days, and then the case will be closed. I sent payment within an hour of this, and just today (24th November) WMR said they received the payment and have now closed the case.

I wanted to write this to show if you are in the same predicament as me, dont stress and let it take over your life. As long as you cooperate and are apologetic, the case will be solved.

Key dates:
17 Sep 25: Interviewed under caution my revenue inspectors.
10 Nov 25: 1st email received from WMR.
10 Nov 25: 1st response from me sent.
21 Nov 25: 2nd response received from WMR, asking for proof of age etc
21 Nov 25: 2nd response sent from me, providing proof of age etc.
21 Nov 25: 3rd response received from WMR, asking for payment
21 Nov 25: 3rd response sent from me, showing payment has been made
24 Nov 25: Confirmation of case closure.
 
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RailUK Forums

30907

Veteran Member
Joined
30 Sep 2012
Messages
21,941
Location
Airedale
Thank you for this - it's always useful to have timescales, and general confirmation of the steer forum members give.
 

WesternLancer

Veteran Member
Joined
12 Apr 2019
Messages
15,059
On the 17th September, a member of the revenue protection team scanned my ticket and interviewed me under caution. I was travelling on a child ticket and short faring. When asked what my age is, I gave a fake date of birth in which they clocked, I was 19. They then gave me a caution "Anything you say or do may be used against you etc". Then they asked me would i prefer an interview on the spot, or a letter to my address, which I responded with address. For the following few weeks/months I was terrified of what the outcome would be, as I had committed a few offenses at the same time. On November 10, I received an email (to my surprise, I expected a letter) which contained the general letter WMR sends out to everyone. On the same day I apologised and sent an email to WMR Digital Fraud team. On the 21st November they responded saying they needed proof of age, address and a railcard which I used on another day, which I wasn't eligible for. On the same day, I responded with another apologetic email and provided proof of the things required, via my drivers license and just told them I do not own any form of a railcard. An hour later, they responded saying I owe them x amount and the payment should be made within 7 days, and then the case will be closed. I sent payment within an hour of this, and just today (24th November) WMR said they received the payment and have now closed the case.

I wanted to write this to show if you are in the same predicament as me, dont stress and let it take over your life. As long as you cooperate and are apologetic, the case will be solved.

Key dates:
17 Sep 25: Interviewed under caution my revenue inspectors.
10 Nov 25: 1st email received from WMR.
10 Nov 25: 1st response from me sent.
21 Nov 25: 2nd response received from WMR, asking for proof of age etc
21 Nov 25: 2nd response sent from me, providing proof of age etc.
21 Nov 25: 3rd response received from WMR, asking for payment
21 Nov 25: 3rd response sent from me, showing payment has been made
24 Nov 25: Confirmation of case closure.
Thanks - this will be handy for people to see in futue IMHO

Can I ask if you are able to share the e-mail address at WM trains you received messages / material from and replied to by any chance?

This recent thread today is from someone keen to contact them ref correcting an address record so an e-mail that works may be of help to them.

You can see the thread here:
 

mbappe

New Member
Joined
29 Sep 2025
Messages
3
Location
Walsall
Thanks - this will be handy for people to see in futue IMHO

Can I ask if you are able to share the e-mail address at WM trains you received messages / material from and replied to by any chance?

This recent thread today is from someone keen to contact them ref correcting an address record so an e-mail that works may be of help to them.

You can see the thread here:
Yes, this is the email that contacted me.
DigitalFraudTeam@wmtrains.co.uk
 

blahj

New Member
Joined
17 Feb 2026
Messages
1
Location
milton keynes
On the 17th September, a member of the revenue protection team scanned my ticket and interviewed me under caution. I was travelling on a child ticket and short faring. When asked what my age is, I gave a fake date of birth in which they clocked, I was 19. They then gave me a caution "Anything you say or do may be used against you etc". Then they asked me would i prefer an interview on the spot, or a letter to my address, which I responded with address. For the following few weeks/months I was terrified of what the outcome would be, as I had committed a few offenses at the same time. On November 10, I received an email (to my surprise, I expected a letter) which contained the general letter WMR sends out to everyone. On the same day I apologised and sent an email to WMR Digital Fraud team. On the 21st November they responded saying they needed proof of age, address and a railcard which I used on another day, which I wasn't eligible for. On the same day, I responded with another apologetic email and provided proof of the things required, via my drivers license and just told them I do not own any form of a railcard. An hour later, they responded saying I owe them x amount and the payment should be made within 7 days, and then the case will be closed. I sent payment within an hour of this, and just today (24th November) WMR said they received the payment and have now closed the case.

I wanted to write this to show if you are in the same predicament as me, dont stress and let it take over your life. As long as you cooperate and are apologetic, the case will be solved.

Key dates:
17 Sep 25: Interviewed under caution my revenue inspectors.
10 Nov 25: 1st email received from WMR.
10 Nov 25: 1st response from me sent.
21 Nov 25: 2nd response received from WMR, asking for proof of age etc
21 Nov 25: 2nd response sent from me, providing proof of age etc.
21 Nov 25: 3rd response received from WMR, asking for payment
21 Nov 25: 3rd response sent from me, showing payment has been made
24 Nov 25: Confirmation of case closure.
Hi, i am just curious how much was your penalty? Cause i am caughg up with the same situation and am so worried whats gonna happen to me.
 

WesternLancer

Veteran Member
Joined
12 Apr 2019
Messages
15,059
Hi, i am just curious how much was your penalty? Cause i am caughg up with the same situation and am so worried whats gonna happen to me.
I’d strongly recommend you start a thread of your own here then people with detailed knowledge of what to expect will be able to offer you some help and advice.
 
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