Leisurefirst
Member
- Joined
- 23 Apr 2013
- Messages
- 466
On a day trip from London to Windermere today. Due to travel back on 1906 to Oxenholme then 1929 to Euston which is the last train to London.
Completely by chance as I forgot what time the Windermere train left I checked at lunchtime on NRE to find that it's cancelled.
I called Northern to confirm this and was told this was the case and that the replacement bus would not get to Oxenholme in time so to get the 1803 instead.
I went upto Windermere station to double check and was told they MIGHT put on another direct bus to Oxenholme a bit earlier but not for definite so was told to get 1803 to be sure.
I wondered if we could get the earlier VT service if we got the 1803 rather than let it go and wait on Oxenholme for an hour plus (there's less than the minimum cinnecconn time but we might have got it if it was a bit late) but was told no.
We have railcard discounted day returns for the Northern leg of the journey and Promo Advance tickets for VT.
I was further told that if we had through tickets if we had missed the London train at Oxenholme we could have been given road transport to London from Birmingham but as we had split tickets we have no right so we would have to either get the 1803 or take our chances with no guarantee of getting back.
This as far as am I aware should NOT be the case...
VT web chat also would not permit travel on the earlier VT train as train manager permission required which I obviously could not get until we were already on it and basically blamed Northern for cancelling.
We are left having to cut short our day in Windermere to get the 1803 instead of the 1906.
Although we should get back to Euston at the correct time, the journey will have taken 63 minutes longer. Would delay repay apply here?
Very unhappy about this.
Again, only discovered this by chance whilst checking departure time or else would have rocked up to Windermere station just before 1906 to find we wouldn't have been able to get home tonight and not anyone's responsibility to get us back as we have split tickets apparently...
I have warned VT to expect possible stranded passengers at Oxenholme later.
Completely by chance as I forgot what time the Windermere train left I checked at lunchtime on NRE to find that it's cancelled.
I called Northern to confirm this and was told this was the case and that the replacement bus would not get to Oxenholme in time so to get the 1803 instead.
I went upto Windermere station to double check and was told they MIGHT put on another direct bus to Oxenholme a bit earlier but not for definite so was told to get 1803 to be sure.
I wondered if we could get the earlier VT service if we got the 1803 rather than let it go and wait on Oxenholme for an hour plus (there's less than the minimum cinnecconn time but we might have got it if it was a bit late) but was told no.
We have railcard discounted day returns for the Northern leg of the journey and Promo Advance tickets for VT.
I was further told that if we had through tickets if we had missed the London train at Oxenholme we could have been given road transport to London from Birmingham but as we had split tickets we have no right so we would have to either get the 1803 or take our chances with no guarantee of getting back.
This as far as am I aware should NOT be the case...
VT web chat also would not permit travel on the earlier VT train as train manager permission required which I obviously could not get until we were already on it and basically blamed Northern for cancelling.
We are left having to cut short our day in Windermere to get the 1803 instead of the 1906.
Although we should get back to Euston at the correct time, the journey will have taken 63 minutes longer. Would delay repay apply here?
Very unhappy about this.
Again, only discovered this by chance whilst checking departure time or else would have rocked up to Windermere station just before 1906 to find we wouldn't have been able to get home tonight and not anyone's responsibility to get us back as we have split tickets apparently...
I have warned VT to expect possible stranded passengers at Oxenholme later.
