• Our new ticketing site is now live! Using either this or the original site (both powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!

Why I avoid e-tickets

signed

Established Member
Joined
13 May 2024
Messages
2,369
Location
ROI
It hadn't occurred to me before, but a couple of times I've had problems paying with GooglePay when I've had an eTicket open in the Wallet. Perhaps that explains it.
For now it’s up to the pass maker (or the app for mTickets) to enable the NFC block feature.

At least for app, on Apple it will pop a message the first time you open a page of the app that has that enabled, saying that your Wallet passes/cards may dysfunction while the app is open.

Nothing visual for Google/Samsung wallet I believe.
 
Sponsor Post - registered members do not see these adverts; click here to register, or click here to log in
R

RailUK Forums

Haywain

Veteran Member
Joined
3 Feb 2013
Messages
24,480
Of course, most good TISes would have been setting this flag for years without a spec telling them they need to! :p
Is it something in the file that goes to the Wallet that tells it turn off NFC? Apologies for any bad technical terminology in the question, that will be because I'm not technical!
 

Adam Williams

Established Member
Joined
2 Jan 2018
Messages
3,498
Location
Warks
Is it something in the file that goes to the Wallet that tells it turn off NFC? Apologies for any bad technical terminology in the question, that will be because I'm not technical!
Yup, that's basically exactly how it works. There's a flag you can set to say "Hey, I'd like for NFC to be turned off" within the pass data :)
 

xotGD

Established Member
Joined
4 Feb 2017
Messages
7,806
It hadn't occurred to me before, but a couple of times I've had problems paying with GooglePay when I've had an eTicket open in the Wallet. Perhaps that explains it.
No such problems with the combination of a paper ticket and a credit card. :D
 

sheff1

Established Member
Joined
24 Dec 2009
Messages
6,059
Location
Sheffield
From this discussion, it appears that some users of this forum, as compared to the general population, are disproportionately likely to:
a) lose their phone
b) drop their phone
c) not have back-up set to recover any items on a lost/broken phone
d) have a very old phone
e) have difficulty pointing the phone to the reader at the ticket barrier
f) take a long time to find where on the phone their ticket is stored.
a-d, quite possibly.
For e & f though I see multiple people doing this pretty much every time I travel. Those in category f often seem to stand blocking a gate trying to find their ticket, particularly when exiting a station. Fortunately Sheffield has no barriers so I am never delayed exiting the station on my way home.
 

Belperpete

Established Member
Joined
17 Aug 2018
Messages
3,584
Or cut it out, which gives you an e-ticket in a size that fits the notes part of your wallet.
With the change in the refund rules, and the introduction of Flexi advances, I find that I am increasingly buying tickets when I am on the bus to the station and sure of which train I am going to catch.

I don't carry a printer around with me everywhere I go, nor a pair of scissors. Nor do I carry a backup mobile device with me wherever I go in case my main one fails, or is lost or stolen. I don't need any of this faff, as I can simply use the ticket printers helpfully provided at stations to print my ticket.

== Doublepost prevention - post automatically merged: ==

It hadn't occurred to me before, but a couple of times I've had problems paying with GooglePay when I've had an eTicket open in the Wallet. Perhaps that explains it.
Isn't this feature going to be an issue for those who are reliant on their phone to pay for things?
 

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,181
Location
LBK
Isn't this feature going to be an issue for those who are reliant on their phone to pay for things?
Only if you have the actual e-ticket open while trying to pay. I can't say I have ever done that.
 

35B

Established Member
Joined
19 Dec 2011
Messages
5,362
With the change in the refund rules, and the introduction of Flexi advances, I find that I am increasingly buying tickets when I am on the bus to the station and sure of which train I am going to catch.

I don't carry a printer around with me everywhere I go, nor a pair of scissors. Nor do I carry a backup mobile device with me wherever I go in case my main one fails, or is lost or stolen. I don't need any of this faff, as I can simply use the ticket printers helpfully provided at stations to print my ticket.
Which is where the phone that you used to purchase the ticket can be used to display it - and the real issue is the increasing focus on advance tickets over walkup fares.
Isn't this feature going to be an issue for those who are reliant on their phone to pay for things?
I don’t entirely see why - if I’m showing my ticket I’m not making a purchase. And if I’m not showing my ticket, I don’t have the wallet open
 

Belperpete

Established Member
Joined
17 Aug 2018
Messages
3,584
From this discussion, it appears that some users of this forum, as compared to the general population, are disproportionately likely to:
a) lose their phone
b) drop their phone
c) not have back-up set to recover any items on a lost/broken phone
d) have a very old phone
e) have difficulty pointing the phone to the reader at the ticket barrier
f) take a long time to find where on the phone their ticket is stored.
I can only speak from personal experience, but in over 60 years, I have never once lost my train tickets. I pick up my ticket when I get to the station and put it in my ticket wallet in a buttoned or zipped pocket - the chances of me losing it, getting mugged, etc before the end of the journey must be near zero. Whereas in that time, I have left my phone on the train twice, have been mugged twice and had my mobile stolen once, and several times found too late that I have left my phone on the charger at home. And countless times my mobile battery has expired during the day. So the chances of me being unable to use my mobile phone to access my ticket are infinitely greater than the chances of me losing my physical tickets.

The last time I was mugged was on a weekend away to London. I was robbed of my cash and credit cards and my mobile phone. This was on a Sunday evening, and I was booked on a train back to work early on Monday morning. Who was I going to call? Noone - I had just lost my phone - and my contacts list it contained. If I had had an e-ticket I would have been stuffed, as I would have had no way to access it, even if I could remember the booking number. And of course I had no way of buying a replacement ticket. The one saving grace was that I still had my physical tickets, safely in my hotel room. So I was able to get back home, where I was able to organise replacement cards, mobile phone, etc. And following my first mugging, I keep a backup card ready to use at home..

Mobile phone theft is particularly prevalent, especially in the big cities, either through phone snatching or bag snatching. Yes, you can easily recover your accounts etc once you have a replacement - but what are you going to do in the meantime? Being totally reliant on a mobile phone just seems utter madness to me.

I agree that I would have been okay if I had printed out an e-ticket before I had left home. But as previously explained, that isn't always practical. Whereas it is always possible to get a printed ticket if you select TOD.

== Doublepost prevention - post automatically merged: ==

Which is where the phone that you used to purchase the ticket can be used to display it
Only if you haven't left it on the bus or train, it hasn't fallen out your pocket or run out of battery
 
Last edited:

Haywain

Veteran Member
Joined
3 Feb 2013
Messages
24,480
I don't carry a printer around with me everywhere I go, nor a pair of scissors. Nor do I carry a backup mobile device with me wherever I go in case my main one fails, or is lost or stolen.
I don't either, which is why eTickets are so useful.

== Doublepost prevention - post automatically merged: ==

Only if you have the actual e-ticket open while trying to pay. I can't say I have ever done that.
I've done it.
 

pitdiver

Established Member
Joined
22 Jan 2012
Messages
1,277
Location
Warsop Vale
Who told you that? You can walk into any LNER ticket office and get an eTicket

== Doublepost prevention - post automatically merged: ==


And very soon a ticket in a phone wallet will turn off NFC so avoiding card clash.
Unfortunately I don't live anywhere near a LNER ticket office. In fact I don't live any near any ticket office. Nearest ones are either Mansfield or Worksop
 

35B

Established Member
Joined
19 Dec 2011
Messages
5,362
Only if you haven't left it on the bus or train, it hasn't fallen out your pocket or run out of battery
Which takes us back to relative risk. I can be absent minded at times, but have never lost a phone, whereas i have dropped tickets.

As for mugging, i would be as worried about the loss of my wallet as of my phone, so both would be critical if they happened to me
 

trainophile

Established Member
Joined
28 Oct 2010
Messages
6,967
Location
Wherever I lay my hat
a-d, quite possibly.
For e & f though I see multiple people doing this pretty much every time I travel. Those in category f often seem to stand blocking a gate trying to find their ticket, particularly when exiting a station. Fortunately Sheffield has no barriers so I am never delayed exiting the station on my way home.

Drives me mad when I'm stuck behind people fumbling with their phones to exit the station, given on my usual journey home my train arrives five minutes before the bus I can get if I don't want to have to wait another 45 minutes, and I arrive across the bridge from the exit/bus stop so it's always a rush anyway, especially if even a minute late. I've sometimes had to watch my bus leave the station approach exit road when I've been stuck trying to get out for longer than necessary due to both exit gates being clogged up with people, often with huge suitcases, coffee cups etc., juggling around with their phones. I generally try to be first off the train and over the bridge but it doesn't always work out.

I've had an idea - if tickets could be saved to an Oyster card type thing life would be far easier.

I've never lost a paper ticket either, it's always safely stored in my ticket and card wallet in a zipped bag. I've dropped my phone once though, trying to exit a station with an e-ticket, luckily it was swiftly intercepted by the gateline chap - makes me wonder if they almost expect this to happen! Yes I do have it in a case but the case is naturally open when I'm about to display the screen. And no I have no intention of carrying a second phone purely to display train tickets. I travel light!
 
Last edited:

Hadders

Veteran Member
Associate Staff
Senior Fares Advisor
Joined
27 Apr 2011
Messages
18,097
With the change in the refund rules, and the introduction of Flexi advances, I find that I am increasingly buying tickets when I am on the bus to the station and sure of which train I am going to catch.
So you use your phone to purchase tickets on the way to the station, yet you don’t use the same device to display the ticket?

I strongly suspect that if you did use your phone to display the ticket you wouldn’t go back…
 

xotGD

Established Member
Joined
4 Feb 2017
Messages
7,806
And no I have no intention of carrying a second phone purely to display train tickets. I travel light!
Don't forget the three-pin plug and cable that we have also been advised to carry at all times, as this is so much more convenient than a couple of rectangles of orange card.
 

Coleridge

Member
Joined
14 Mar 2023
Messages
142
Location
Penarth
Don't forget the three-pin plug and cable that we have also been advised to carry at all times, as this is so much more convenient than a couple of rectangles of orange card.
If you think your phone might run out of battery power while you're away from home, it's sensible to carry a charging lead whether or not you have train tickets on your phone.
 

TUC

Established Member
Joined
11 Nov 2010
Messages
5,021
Don't forget the three-pin plug and cable that we have also been advised to carry at all times, as this is so much more convenient than a couple of rectangles of orange card.
A portable charging bank takes up very little room.
 

trainophile

Established Member
Joined
28 Oct 2010
Messages
6,967
Location
Wherever I lay my hat
If you think your phone might run out of battery power while you're away from home, it's sensible to carry a charging lead whether or not you have train tickets on your phone.
I do carry a folding plug and a cable, plus a small power bank, but running out of battery isn't my reason for preferring paper tickets. In any case there's no guarantee that your trains will have a working charging point so you can't rely on that.
 

TUC

Established Member
Joined
11 Nov 2010
Messages
5,021
I do carry a folding plug and a cable, plus a small power bank, but running out of battery isn't my reason for preferring paper tickets. In any case there's no guarantee that your trains will have a working charging point so you can't rely on that.
The nature of a charging bank is that you shouldn't be reliant upon a charging point, unless it's a particularly long journey.
 

Edvid

Established Member
Joined
7 Feb 2008
Messages
2,472
I've had an idea - if tickets could be saved to an Oyster card type thing life would be far easier.
Tickets on ITSO smartcards are already a thing and have been for some time. Availability is nowhere near universal though; it depends on the fare setter, the card issuer, and - especially for bookings by web or app - the retailer.
 

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,181
Location
LBK
Don't forget the three-pin plug and cable that we have also been advised to carry at all times, as this is so much more convenient than a couple of rectangles of orange card.
Definitely a generational thing! I assume you don't use a man bag?

(Either way, you can get a small power bank that carries a full additional charge for very little money; it fits into a pocket and is smaller than a wallet. It's about the size of a thick credit card and no leads are needed.)

== Doublepost prevention - post automatically merged: ==

I do carry a folding plug and a cable, plus a small power bank, but running out of battery isn't my reason for preferring paper tickets. In any case there's no guarantee that your trains will have a working charging point so you can't rely on that.
That's not what a charging bank is. A charging bank or power bank is a rechargeable battery you can carry around with you.
 
Last edited:

trainophile

Established Member
Joined
28 Oct 2010
Messages
6,967
Location
Wherever I lay my hat
Definitely a generational thing! I assume you don't use a man bag?

(Either way, you can get a small power bank that carries a full additional charge for very little money; it fits into a pocket and is smaller than a wallet. It's about the size of a thick credit card and no leads are needed.)

== Doublepost prevention - post automatically merged: ==


That's not what a charging bank is. A charging bank or power bank is a rechargeable battery you can carry around with you.

Well I might be a dinosaur but I do know what a power bank is, you can't help but notice them in TK Maxx on the techie shelf! I have several, of various capacities, the smallest being a 1,000 mAh one that fits on a key ring and has a built-in type C-connector. Just enough to put probably 15-20% back in a complete emergency.

What did you think I meant? My comment about the non-working sockets or USB ports on trains was a separate thing.
 

xotGD

Established Member
Joined
4 Feb 2017
Messages
7,806
If you think your phone might run out of battery power while you're away from home, it's sensible to carry a charging lead whether or not you have train tickets on your phone.
If I'm away overnight. I'll take a charger. I want to be able to call home. But then I have an overnight bag to put it in.

If I'm just out and about and my phone dies because I forgot to charge it, a bit annoying, no big deal. My rail tickets are in my wallet, along with Visa cards and, dare I say it, cash.
 

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,181
Location
LBK
Well I might be a dinosaur but I do know what a power bank is, you can't help but notice them in TK Maxx on the techie shelf! I have several, of various capacities, the smallest being a 1,000 mAh one that fits on a key ring and has a built-in type C-connector. Just enough to put probably 15-20% back in a complete emergency.

What did you think I meant? My comment about the non-working sockets or USB ports on trains was a separate thing.
"In any case" implies that in all circumstances you will be disadvantaged by not having access to a charging point, which is the problem that carrying a poeer bank solves.
 

Cdd89

Established Member
Joined
8 Jan 2017
Messages
1,718
On the topic of displaying e-tickets and e-railcards, is it just me that does both of these preferentially on my laptop screen?

I'm usually working on my laptop when a ticket check happens, whereas my phone is in my pocket, so it's more convenient. Usually attracts a wry smile from the guard/inspector.
 

317 forever

Established Member
Joined
21 Aug 2010
Messages
3,260
Location
North West
I think it's is all but impossible to programme break of journey correctly at every station on every permitted route between every station pair. In reality if you're breaking your journey then you've got to be prepared for a manual check.

It is annoying when tickets (whether paper, barcode or smartcard) don't work the barriers. This week my paper season ticket has stopped working at the barriers. This has happened before and I believe it's so that a manual check can take place. It's possible that the magstrip has become corrupt but it worked perfectly fine last week and then stopped working on Monday morning. This has happened before and it started working again a few days later - I suspect the same thing will happen again.

Then my Oyster card refused to work one one of the gates at Kings Cross St Pancras. Used the neighbouring gate with no problems but noticed that the person behind me had the same issue.

Sometimes, these things happen.
Yesterday I bought a West Midlands Daytripper at Wolverhampton. It did not work there but was fine for remaining use scanned at Birmingham International and New Street. Maybe I tried using it too quickly as far as the WVH scanner was concerned? ;)
 

xotGD

Established Member
Joined
4 Feb 2017
Messages
7,806
On the topic of displaying e-tickets and e-railcards, is it just me that does both of these preferentially on my laptop screen?

I'm usually working on my laptop when a ticket check happens, whereas my phone is in my pocket, so it's more convenient. Usually attracts a wry smile from the guard/inspector.
Yep, carrying a laptop everywhere is so much more convenient than a couple of bits of card! ;)

(I know that's not what you're suggesting.)

People faffing to bring up their railcard on their phone after their e-ticket does delay the ticket checking process.

My wife has her railcard on her phone, so displays that alongside her paper ticket.
 

317 forever

Established Member
Joined
21 Aug 2010
Messages
3,260
Location
North West
Clearly if e-tickets aren't offered for your use case you have to use paper. I have to use paper for anything via London unless I split (which is sometimes cheaper but often not). I would rather I didn't have to.
Last year I selected a fare split to avoid needing paper tickets.

I was travelling from Stockport to Horsham. I'd have needed a paper ticket for the Underground. Whether a paper roll ticket scan code would have worked at the Underground is questionable ...

Anyway, I saw a combo of tickets via Kensington Olympia, so no Underground, but even this required paper tickets!

So, I travelled Stockport - Euston on a e-ticket (with Northern and LNWR), walked to St Pancras, used my Oyster on Thameslink to Sutton then another e-ticket.
 

D365

Veteran Member
Joined
29 Jun 2012
Messages
13,157
Mobile phone theft is particularly prevalent, especially in the big cities, either through phone snatching or bag snatching. Yes, you can easily recover your accounts etc once you have a replacement - but what are you going to do in the meantime? Being totally reliant on a mobile phone just seems utter madness to me.
Which is why setting up an automatic backup of your smartphone to Apple or Google cloud is vital. Plus, in my experience, keeping a diary or notebook with emergency contacts copied into it.

On the topic of displaying e-tickets and e-railcards, is it just me that does both of these preferentially on my laptop screen?

I'm usually working on my laptop when a ticket check happens, whereas my phone is in my pocket, so it's more convenient. Usually attracts a wry smile from the guard/inspector.
Likewise, and this is (as has been stated before) one of the benefits of e-tickets.
 

Top