py_megapixel
Established Member
If I buy an airline ticket, I generally get to choose where I want to sit on the flight, or at least can do so on payment of a supplement.
If I go to my local large cinema, seat selection is an integral part of the booking process, and subject to a few limitations (such as not being allowed to leave a single-seat gap in the middle of a row) I can choose whichever seat I like.
The same applies to almost any other cinema or theatre that I've been to in recent years.
We know that the reservations system supports choosing specific seats on the backend, because third party retailers such as Trainsplit can offer it for all reservable services.
So why are TOC websites still stuck with "seating preferences", where all you get to specify is some vague idea of roughly where you would like it to be located, and then the system guesses which seat you would prefer and automatically assigns one?
I wouldn't even mind if there was a nominal charge for the feature, but refusal to offer it at all despite being perfectly capable of it seems a bit archaic and inflexible.
If I go to my local large cinema, seat selection is an integral part of the booking process, and subject to a few limitations (such as not being allowed to leave a single-seat gap in the middle of a row) I can choose whichever seat I like.
The same applies to almost any other cinema or theatre that I've been to in recent years.
We know that the reservations system supports choosing specific seats on the backend, because third party retailers such as Trainsplit can offer it for all reservable services.
So why are TOC websites still stuck with "seating preferences", where all you get to specify is some vague idea of roughly where you would like it to be located, and then the system guesses which seat you would prefer and automatically assigns one?
I wouldn't even mind if there was a nominal charge for the feature, but refusal to offer it at all despite being perfectly capable of it seems a bit archaic and inflexible.