Who to claim DelayRepay from?

[trainophile]

I was on the 16:07 Avanti (Edinburgh service) from Birmingham New Street today, which arrived at Wigan North Western nine minutes late, at 17:45 instead of 17:36. I would still have made the 17:52 Southport train from Wallgate, but that too was delayed and I ended up arriving at my destination 20 minutes late at 18:50 instead of 18:30. There were multiple announcements on the Northern about delay repay so they're obviously expecting claims.

My ticket was a through Advance from Hereford to Southport, all on one paper ticket, so worth putting a 15-29 minutes claim in. I'm not sure how they calculate the minimum connection time when there's a walk between two stations, so if I claim from Northern might they refer it to Avanti, even though I was on the platform at Wallgate in time for the 17:52, had it arrived as timetabled?

 

[CyrusWuff]

The walking time between the two stations is specified as one minute, with a five minute interchange time at each. However, the minimum connection time at New Street is twelve minutes, so if you were on the 14:40 from Hereford (due into New Street at 16:09 but actually arrived at 16:07) the 16:07 AWC service wasn't a valid connection, despite the late running.

Ultimately, however, it was the late running of the Northern service that resulted in your late arrival, so the Delay Repay claim should be directed to them.

 

[yorkie]

I was on the 16:07 Avanti (Edinburgh service) from Birmingham New Street today, which arrived at Wigan North Western nine minutes late, at 17:45 instead of 17:36. I would still have made the 17:52 Southport train from Wallgate, but that too was delayed and I ended up arriving at my destination 20 minutes late at 18:50 instead of 18:30. There were multiple announcements on the Northern about delay repay so they're obviously expecting claims.

Was this all part of your itinerary?

My ticket was a through Advance from Hereford to Southport, all on one paper ticket, so worth putting a 15-29 minutes claim in.

For situations such as this, the best thing to do is to type out the full itinerary as booked, followed by the full itinerary as actually happened, both in list format (see this example). It can also be useful to state all ticket(s) that were used for the journey.

I'm not sure how they calculate the minimum connection time when there's a walk between two stations,

See https://www.railforums.co.uk/thread...between-stations-on-foot.195376/#post-4294719

so if I claim from Northern might they refer it to Avanti, even though I was on the platform at Wallgate in time for the 17:52, had it arrived as timetabled?

If you had valid connections, you claim 25% of the cost of the single from Northern.

 

[trainophile]

Sorry, I should have been clearer. One Advance ticket Hereford to Southport bought through Trainsplit.

Departed Hereford on the 13:40, arrived New Street 15:09, departed New Street 16:07, arrived (should have) Wigan NW 17:36, depart Wigan Wallgate 17:52, arrive Southport 18:30.

What actually happened was Hereford to New Street as per schedule, departed New Street 16:12 (5 late), arrived WGN 17:45 (9 late), crossed to Wallgate arriving about 17:50 (got lucky with the traffic lights), departed Wallgate 18:06 (14 late), arrived Southport 18:50 (20 late).

Edit: Oops sorry wrong format. It's late and I'm about to log off. Will this suffice or shall I do it properly in the morning?

 

[gray1404]

The general rule of thumb is which train company where you traveling with when things started to go wrong. Had the delay to the Avanti service caused you to miss the Northern connection then it would be Avanti.

However you made the Northern connection and they failed to get it to Southport on time so therefore you claim from them as you were more than 15 minutes late.

 

[yorkie]

Yes, it's a 25% DR claim from Northern.

 

[trainophile]

Thanks both. I’ll do it today.