FCC are the same, now the basic idea of having help points installed is to have a CCTV camera face the help point to be able to help the CCTV operator keep a eye on the area, now FCC has kindly put one up a few months ago at my station but neglected to install the CCTV with it.
This is despite the fact that my station is manned 24/7, CCTV is wanted by the operators as they like I have put above can do their job better by keeping a eye on the area.
We also used to be able to monitor the car park CCTV in the platform office but following "investment" of 2 additional cameras, it got relocated to the rear of the booking office where it sits waiting to be used, just so cuts to the cost could be made.
I've seen what CCTV can do as I've been lucky enough to have a visit granted to visit FCC's Central Control Centre where they monitor quite a lot of the CCTV.
Yes it would be nice to staff all stations but that will cost money, better off keeping the existing staffing levels and putting in additional CCTV where needed.
It's not just my station, the Long Line PA needs additional speakers across the whole GN route.