When to defend and when not to defend the railway

[Moonshot]

Can you qualify this? It's something I hear time and time again yet actual tangible feedback about why it's poor is often lacking. Having spent almost my entire railway career working in passenger information and having invested heavily in this space in the TOC where I work, I'm really keen to learn about the specifics. It's all too easy to throw the "information is poor" comment around but we need the detail to improve.

Absolutely......what I will do is next time I'm involved in disruption, I will log the details of misinformation and post them on here.