When is a 30 minute delay not a 30 minute delay?

[DaveN]

On Sunday March 25th I was going to get the 10:16 from Flitwick to Blackfriars but this was cancelled, so I got the 10:46 instead - so naturally I was delayed by 30 minutes.

When GTR processed the cdelay replay laim they only paid for 15-29 minutes. I can only think that this was because the train arrived at Blackfriars early (the public timetable and working timetable are different). Of course if the 10:16 had run it would have been early too - so my journey was delayed 30 minutes, but I'm not entitled to the 30 minutes delay amount because of the way the timetable is structured?

Is this the correct application of the rules before I try complaining to them?

[I know this is only a small amount but it is principle of thing]

 

[Bletchleyite]

I think GTR is correct. The calculation is the difference between when you were timetabled to arrive and when you actually did.

 

[AlterEgo]

On Sunday March 25th I was going to get the 10:16 from Flitwick to Blackfriars but this was cancelled, so I got the 10:46 instead - so naturally I was delayed by 30 minutes.

When GTR processed the cdelay replay laim they only paid for 15-29 minutes. I can only think that this was because the train arrived at Blackfriars early (the public timetable and working timetable are different). Of course if the 10:16 had run it would have been early too - so my journey was delayed 30 minutes, but I'm not entitled to the 30 minutes delay amount because of the way the timetable is structured?

Is this the correct application of the rules before I try complaining to them?

[I know this is only a small amount but it is principle of thing]

GTR promised to get you into Blackfriars at 1020 and you arrived at 1049. Therefore the delay is indeed 29 minutes.

It doesn't matter if you think your train would have reached Blackfriars before the public timetable advertises it unfortunately.

They've applied the rules correctly.

 

[DaveN]

Thanks folks.

 

[westv]

I didn't even realise that any TOC did refunds for 15-29 min delays!

 

[Bletchleyite]

I didn't even realise that any TOC did refunds for 15-29 min delays!

Delay Repay 15 is the new standard and is being rolled out with franchise renewals.

 

[WelshBluebird]

Delay Repay 15 is the new standard and is being rolled out with franchise renewals.

Which really bugs those of us left with older franchises, some of which don't even have Delay Repay at all.

How is it fair that someone travelling into Waterloo say (that has a pretty regular service too), can be 15 mins late and get money back, yet if I am travelling into say Cardiff (on a less frequent service) via GWR, I have to be over 60 minutes later before getting anything back (and get nothing back if it wasn't the railways fault).

At least in my eyes stuff like this should just be standard across all ToC's and routes.

 

[westv]

Delay Repay 15 is the new standard and is being rolled out with franchise renewals.

Ah I see! So the ECML will change when the franchise changes but Open Operators (like Hull Trains) won't ever?

 

[robbeech]

Essentially yes. As things renew with the same operator or change to new ones this should be introduced. Those with longer to go until this happens will have to put up with the old (and generally acceptable) rules.
I agree that GTR are correct here. Some operators may, as a gesture of good will give you compensation for 30 minutes for a 29 minute delay but i would think yourself lucky you have got a result at all from them.

 

[AlterEgo]

Ah I see! So the ECML will change when the franchise changes but Open Operators (like Hull Trains) won't ever?

Correct, unless the open access operators decide to implement it themselves.