Wheelchair passenger not allowed to board

[ralphchadkirk]

I have just told you that you can see my account, I dont need to show you it but am willing to, yet you still come back with another question. Now if I ignore answering this question then I will be labelled as dodger. So... here goes.... I cant send you the password in a PM because I do not want you to take hours on end going through all of my emails. I will call you, give you my access details, allow you a minute or so to read the email and then change the password.

Is that not reasonable?

There would be no difference in either operation. You would just change the password when you wanted the person to stop looking.

 

[90019]

Is that not reasonable?

Not when I am unable to recieve the call to do so, no.


I asked what I would consider to be a reasonable question because I am interested to find out, but unable to do so by the method you suggest.
I wonder if anyone else thinks I was unreasonable to ask?

 

[ukrob]

It would be much safer to use remote desktop software - then you can see what people are looking at and immediately disconnect them. No password sharing involved.

You might well try and start saying your account was hacked if someone logs into it. I wouldn't put it past you.

 

[tonyaran]

There would be no difference in either operation. You would just change the password when you wanted the person to stop looking.

There would be a difference.

He could change the password and security questions. People on this forum already have issues with me for trying to highlight a serious issue regarding wheelchair users and attitudes of guards and other train related employees. This would be an ideal way to get back at me.

He could reply to Northern Rail from my email saying something very wrongful.

He may come back and say I did not give him enough time to look at the email.

Now here is something I can do and will do. Yes the email is part of a conversation. I can forward the email (full conversation) to anyone who is interested. Just PM with you emails please. But saying that people will say I composed the whole conversation.

 

[sidmouth]

Try this
http://www.railforums.co.uk/showpost.php?p=488844&postcount=614
Gives a good summary of the background to the story.

And other postings made by our friend, which shows the true type of character he really is
http://www.digitalspy.com/forums/showthread.php?p=43085480

 

[GB]

He could change the password and security questions.

and giving your password over the phone will stop that hen will it??? NO!

 

[ukrob]

And other postings made by our friend, which shows the true type of character he really is
http://www.digitalspy.com/forums/showthread.php?p=43085480

Yep - just an all round attention seeker and troublemaker.

 

[90019]

There would be a difference.

He could change the password and security questions.

Um, that could just as easily be done when doing it by phone, it makes no difference whatsoever.

 

[boing_uk]

Mr Myers seems to have changed the format of his email signature in the last week or so...

 

[Pumbaa]

Mr Myers seems to have changed the format of his email signature in the last week or so...

Shocker

 

[wintonian]

Apologies if I am being out of order…

I’m just wondering if this thread is ever actually going to achieve anything?

Though I suppose I’m the only one that thinks this thread is just going round in circles.

 

[ralphchadkirk]

Now here is something I can do and will do. Yes the email is part of a conversation. I can forward the email (full conversation) to anyone who is interested. Just PM with you emails please. But saying that people will say I composed the whole conversation.

Please do. My email is ralphchadkirk [at] gmail [dot] com.

 

[90019]

I’m just wondering if this thread is ever actually going to achieve anything?

This apparent letter from Northern may lead somewhere, but we shall have to wait and see.

 

[sidmouth]

Yep - just an all round attention seeker and troublemaker.

Precisely. Some one that does not care about other peoples' feelings, and who cannot empathise. All "me, me, me", and I bet he is loving all the current attention on this forum; it's what makes him ticks but couldn't care less and who might be affected (the guard) by his actions. A sad case, but some one to be avoided / ignored both in a professional and social capacity.

 

[boing_uk]

For what its worth, I beleive now what Tonya Ryan is saying. That Northern accept responsibility and that they were in the wrong, etc etc etc.

No doubt because there were conflicting views and evidence on the subject, there is no cast iron guarantee of saying "the customer was wrong" simply because I am sure they accept that this is the type of customer who could not accept a "we were right to refuse you travel on this occasion" and would appear in the press in an instant.

So to save the hassle, it will be a case of back down quietly, apologise profusely to the customer, say how wrong they were etc etc and a revised bulletin to gateline staff to be more clear on their explanations to customers when dealing with wheelchairs and Class 142 units at certain stations.

We are never going to hear Northerns side of the story, they wont even issue a statement on the matter I am sure so it is pointless and makes US as a forum look bad to continually keep picking holes in Tonya's story and replies however right or wrong that may feel.

 

[tonyaran]

Please do. My email is ralphchadkirk [at] gmail [dot] com.

I have just forwarded you it.

 

[90019]

I have just forwarded you it.

Please can you send it to me as well, the address of my hotmail account is in my profile.

 

[ralphchadkirk]

I have just forwarded you it.

I have not received anything. Could you confirm that you have removed the spaces and replaced the text in the address as appropriate?

 

[sidmouth]

No doubt because there were conflicting views and evidence on the subject, there is no cast iron guarantee of saying "the customer was wrong" simply because I am sure they accept that this is the type of customer who could not accept a "we were right to refuse you travel on this occasion" and would appear in the press.

Reminds me of EC who quickly backed down over the recent Professors ticket issue (getting of a train short at Darlington) despite being in the right.

 

[ralphchadkirk]

I have now received the email chain from Tonyaryan - I shall examine it now, and thanks to him for forwarding it.

 

[tonyaran]

Please can you send it to me as well, the address of my hotmail account is in my profile.

Sent.

I have not received anything. Could you confirm that you have removed the spaces and replaced the text in the address as appropriate?

Sent again. Sorry, missed the k et the end.
--- old post above --- --- new post below ---
I have alighted at Guide Bridge maybe 40/50 times since I moved to nearer to the station - like Fenruary 2010.

I have used all types of trains for this journey - from Piccadilly - at different times of the day.

I have never had any problems apart from once when the guard forgot to put the ramp for me. It was a Saturday night and there were a lot of people drunk. The guard was pre-occupied, realised his mistake, and made sure to get me off the train on the journey back to Piccadilly.

There was an instance once, with an all together different guard, at Guide Bridge. He tried using both ramps but could not figure out how to. I told him that no one has before used both ramps, it has always been the single long ramp and I have had no problems going down it. After a minute or so more of tackling both ramps, he put the shorter ramp away and used the long one instead. I remember this was the exact type of train as the one in this issue.

 

[Lampshade]

As a matter of interest, how many different train companies have you travelled with to and from Guide Bridge?

 

[YorkshireBear]

that was a lot of reading for one days posting but then gone quiet for two hours wierd

we dont really seem to be getting anywhere even after like 7 pages in one day.

You were very quick to say he faked email, bit harsh and judgmental.

Anyone starting to think the truth will never actually be known?

 

[Darandio]

Anyone starting to think the truth will never actually be known?

No, and the reason for me, is the email I was sent on request, which I must add, was good of the guy to do so.

However, it seemed to be missing quite a bit and jumped from one part, to another with nothing in between. Whether this was to protect personal information, I wouldn't be too sure but the part sent did have his mobile number. It's all a bit hush hush for me, you get so much and then reach a dead end.

 

[Ferret]

I've long accepted that we'll never know the whole truth! Northern won't tell us and the wheelchair user seems incapable of telling us! It's a bloody farce all round quite frankly!

 

[Geezertronic]

Problem is once you click that forward button, you can still amend the original email. For example:

-----------------------------------------------------------------------------------------
From: attentionseaker@hotmail.com
Sent: 07 October 2010 22:05
To: complains@northernrail.co.uk
Subject: How to fake an email

Dear Northern Rail

Here is an example of how to fake an email from yourself

Regards
Qamar
-----------------------------------------------------------------------------------------

The From email address has been changed, despite it being visible in his screenshot

 

[90019]

There are a few things that jump out at me from the, somewhat short, email trail.
The first that immediately jumped out is Peter Myers sign off, which is different in every email and completely absent in one of them.
Another thing is the colour of text, which changes from all black to all blue, then to the main text being blue and the sign off being black.
These two seem very odd, especially for a professional company to change it's email style at least 5 times within 1 month.

I also find it a bit odd that his email address is "Pete", but his sign off is "Peter", which is something I've come across very few times when dealing with emails from businesses. Granted it does happen though, so that part is sort of plausible.

Overall, there's just something not right with it, I can't quite put my finger on it, but it just seems strange that the style of email within Northern is so fluid and changes with every email. It also seems an unusually plain email style overall, espeically for what is a relatively large company.

 

[blue sabre]

There are a few things that jump out at me from the, somewhat short, email trail.
The first that immediately jumped out is Peter Myers sign off, which is different in every email and completely absent in one of them.
Another thing is the colour of text, which changes from all black to all blue, then to the main text being blue and the sign off being black.
These two seem very odd, especially for a professional company to change it's email style at least 5 times within 1 month.

I also find it a bit odd that his email address is "Pete", but his sign off is "Peter", which is something I've come across very few times when dealing with emails from businesses. Granted it does happen though, so that part is sort of plausible.

Overall, there's just something not right with it, I can't quite put my finger on it, but it just seems strange that the style of email within Northern is so fluid and changes with every email. It also seems an unusually plain email style overall, espeically for what is a relatively large company.

I think you are over analysing these just a bit. Most email clients allow you to reply to an email using a different font style to normal to help distinguish in long threads of messages who has said what - in fact, MS Outlook has reply in blue text as one of the default options. Your sign off, or signature is setup once and will automatically add to the end of each message, this will usually be the same for all mails unless you set it to be other. The message format you describe is very possible indeed and by no means abnormal. My work email uses my full first name, yet in my signature I use a shortened version that people use to address me.

 

[90019]

I think you are over analysing these just a bit. Most email clients allow you to reply to an email using a different font style to normal to help distinguish in long threads of messages who has said what - in fact, MS Outlook has reply in blue text as one of the default options. Your sign off, or signature is setup once and will automatically add to the end of each message, this will usually be the same for all mails unless you set it to be other. The message format you describe is very possible indeed and by no means abnormal.

But it is.
I am aware of how Outlook works with sign offs, having spent a fair amount of time working with it in my previous job.
It is the way the email is being sent that has been changed, with the name in the sign off sometimes being bold, sometimes not, and the emails going from being black text, to blue text, then to a mix of both.

 

[NRWUser]

Overall, there's just something not right with it, I can't quite put my finger on it, but it just seems strange that the style of email within Northern is so fluid and changes with every email. It also seems an unusually plain email style overall, espeically for what is a relatively large company.

If you're concerned, email the guy and ask him:

Peter.Myers@northernrail.org

Not sure he will reply however. But that's his address.

But personally, as someone who doubted the posters version of events, I don't believe the email is faked. I don't believe he would go to the trouble of doing such an elaborate faked email conversation. I think had Northern Rail told him to jog on, we'd have never heard from him again.

I believe for whatever reason that NR have accepted responsibility.