What if my "off peak train" is cancelled

[sliver]

This is probably really straightforward, and I have found answers relating to advance tickets etc, but wasn't clear about this scenario.

If I have a ticket with a restriction (eg Off Peak Return 4J Not valid on trains timed to depart after 04:29 and before 09:30) and the train prior to the restriction is cancelled what is the situation? In my example the train prior to the restriction that I would like to catch is at 04:13
Obviously, if it's late there is no problem as it would be timetabled to leave before 04:30, I just want clarification of the situation if it's cancelled.

I apologise in advance for use of "off peak train" but couldn't think of a better phrase :roll:

Thanks

 

[gordonthemoron]

I've wondered that myself about the 16:43 from Euston to Milton Keynes

 

[hairyhandedfool]

If the train is cancelled you should be allowed travel on the next available service.

 

[MichaelAMW]

If the train is cancelled you should be allowed travel on the next available service.

Is it "should be" allowed or "are" allowed? The first sounds like just a favour but the second is the reasonable response to something out of the passenger's control. The situation becomes a lot more tricky when a connection is involved, e.g. on the, say, return half of a Birmingham to Dover off-peak return when a cancellation in Kent means you pitch up too late for the last off peak train at Euston.

 

[Merseysider]

If, as a result of a delay to your train, your Ticket expires during your journey, you will still be allowed to complete that journey without penalty.

This really should be worded to include cases where the ticket doesn't "expire" per se, but a long wait would ensue waiting for the next Off Peak journey due to a delay.

In practice most staff on the ground are sensible and will de-restrict the Off Peak ticket if necessary.

 

[gray1404]

In this event you are allowed to travel on the next available service. You will not have to wait to clear any time restrictions before you a
can make the next leg of your journey.

 

[yorkie]

I believe contract / consumer laws should cover this. Anyone an expert on these laws and able to confirm?

 

[SpacePhoenix]

Does the same hold true if a person can't board the last off-peak train before the peak if the train has been deemed to be full by the train crew or one one else can physically get on the train if its rammed more solid then a tin of sardines?

 

[Haywain]

In this event you are allowed to travel on the next available service. You will not have to wait to clear any time restrictions before you can make the next leg of your journey.

What is your evidence for this?

 

[Bletchleyite]

What is your evidence for this?

I've certainly seen it advertised at Euston to do this.

Though if not in a hurry I'd be happy for a TOC to say no, as that'd be a 2 hour delay repay claim, full refund please.

 

[bb21]

There is no automatic entitlement that I know of.

However (almost) all such cases will involve delays of over 60 minutes should no special provision be put in place. I cannot see any TOC not making suitable arrangements to accommodate intending passengers on suitable alternative services before the restricted period has passed.

In cases of severe overcrowding, this would be reported by traincrew and station staff and appropriate alternative arrangements would be provided.

Where no such provision is forthcoming, eg. where the effects of cancelling the last off-peak service were overlooked, the passenger should proactively seek advice from station staff, who often have a degree of autonomy in authorising travel on subsequent services. In the rare cases where they don't, they will be able to speak to those with such authority to make suitable arrangements.

In short, no, you will not be told to wait 3 hours for the next "off peak service".

Remember, station staff are not there to make your journey as difficult as possible. They are there to help.

 

[185143]

I asked/had a go at Northern on this when they introduced the evening Peak restriction was told travel would be allowed.

 

[sliver]

A good discussion, thanks for the replies