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West Midlands Railway - My Experience

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training808

Member
Joined
27 May 2025
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11
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Stockwell
Hi all - when I first accessed this forum, I found a lot of posts wouldn’t include the conclusion, so I thought I’d share my experience with WMR, so people in a similar situation can know what to expect and hopefully open up some discussion to the experienced members of the forum (who indirectly helped me with the knowledge you shared with others).

In May 2025 I was stopped at Walsall station (travelling from New Street), I produced my railcard, which I had fraudulently altered to say was active until July 2025, when it had expired in January. I acted oblivious to the inspectors, then reluctantly gave my details, but gave a fake address. The weeks waiting were extremely anxious, as I knew if they looked at my Trainline history, they would see my short faring into Birmingham, as well as my journeys completed without a valid railcard (of which there were hundreds) - my fare evasion was on an industrial, pre meditated scale and I would consciously fare evade. I accessed Reddit/this forum and realised that a criminal conviction was likely, due to the nature of my evasion.

2 weeks later, I receive an email (of which numerous users have posted the template) asking me to confirm if I was stopped and if I had anything to say. I responded and said yes I was stopped, I’m sorry, can I pay the fares back.

The company responded a day later saying they had actually found a three figure number of occurrences, I would need to provide evidence of a railcard over certain dates. I provided my railcard details which was valid for a year but had expired in Jan.

I then received another email, saying the company were happy to settle and said they had evidence of just over 100 instances, where I had short fared and travelled without a railcard. They couldn’t evidence if I had short fared or not (I obviously had) but I didn’t want to dispute this and paid the figure that was owed immediately.

I then received another email confirming the case was closed, since then I have been buying paper tickets and have renewed my railcard, it was a huge wake up call to me, as I work in a very sensitive sector where even a court appearance would have ramifications for my career.

Happy to open up discussion to the forum here for people who are under investigation or others who are interested. Hopefully this is helpful and reassures people who have committed lesser offences, that they are likely to just pay a settlement and will not need to attend court.
 
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Haywain

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since then I have been buying paper tickets
For the whole journey, I hope.

Thanks for your post though, it does help to give an insight into the outcomes that can be achieved and shows that we can help those who do not post and ask for it, but just read the forum.
 

eley081875

Member
Joined
27 May 2025
Messages
8
Location
West Midlands
Thanks for the feedback, it is reassuring. Was the figure for the 100 instances based on single journeys? I could have a similar situation, so need to prepare finances.
 

SuspectUsual

Established Member
Joined
11 Jul 2018
Messages
6,732
Thanks for the insight. Couple of questions which might be helpful:

- do you agree with the number of journeys they say you evaded payment for?

- how did they calculate the amount owing - was it based on single fares?
 

training808

Member
Joined
27 May 2025
Messages
11
Location
Stockwell
For the whole journey, I hope.

Thanks for your post though, it does help to give an insight into the outcomes that can be achieved and shows that we can help those who do not post and ask for it, but just read the forum.
Yes, definitely. It was actually quite anxiety inducing to be honest and something I want to avoid now. No excuse not to pay.

Certainly, it’s a great help and thought I’d try and do the same.
 

training808

Member
Joined
27 May 2025
Messages
11
Location
Stockwell
Thanks for the feedback, it is reassuring. Was the figure for the 100 instances based on single journeys? I could have a similar situation, so need to prepare finances.
I think the figure was based on 2 occurrences:

Paying for my single journeys back home, where I had applied a railcard discount I wasn’t eligible for.

Paying in full for my single journeys to work, which I had short fared. I assumed they calculated which station I was truthfully travelling from, rather than the one I was buying tickets from.

I may be wrong as I’m not entirely sure on how they calculated it, but the figure seemed correct as I went through my booking history and the number slightly matched (they added on a few more though I think).

== Doublepost prevention - post automatically merged: ==

Thanks for the insight. Couple of questions which might be helpful:

- do you agree with the number of journeys they say you evaded payment for?

- how did they calculate the amount owing - was it based on single fares?

Yes, I agree, although the number was higher than I estimated, but I assume they think some of my legitimate short fares were fraudulent (but how were they to know, given I was being untruthful in relation to my railcard and other short fares) and just wanted to see if I would dispute.

I think they calculated it based on repaying the correct single, for each journey, with no railcard discount. My short fares were on journeys before 10am, so I couldn’t apply my discount anyway, I think they knew the station I had set out from, given I travelled back there everyday.
 

notmyrealname

Member
Joined
26 Oct 2023
Messages
502
Location
London
Hi. Thank you for this, as you say it can be frustrating not to see the outcome of people's cases.

Did you give the inspector the right email address when you were stopped?
 

WesternLancer

Veteran Member
Joined
12 Apr 2019
Messages
15,117
Hi all - when I first accessed this forum, I found a lot of posts wouldn’t include the conclusion, so I thought I’d share my experience with WMR, so people in a similar situation can know what to expect and hopefully open up some discussion to the experienced members of the forum (who indirectly helped me with the knowledge you shared with others).

In May 2025 I was stopped at Walsall station (travelling from New Street), I produced my railcard, which I had fraudulently altered to say was active until July 2025, when it had expired in January. I acted oblivious to the inspectors, then reluctantly gave my details, but gave a fake address. The weeks waiting were extremely anxious, as I knew if they looked at my Trainline history, they would see my short faring into Birmingham, as well as my journeys completed without a valid railcard (of which there were hundreds) - my fare evasion was on an industrial, pre meditated scale and I would consciously fare evade. I accessed Reddit/this forum and realised that a criminal conviction was likely, due to the nature of my evasion.

2 weeks later, I receive an email (of which numerous users have posted the template) asking me to confirm if I was stopped and if I had anything to say. I responded and said yes I was stopped, I’m sorry, can I pay the fares back.

The company responded a day later saying they had actually found a three figure number of occurrences, I would need to provide evidence of a railcard over certain dates. I provided my railcard details which was valid for a year but had expired in Jan.

I then received another email, saying the company were happy to settle and said they had evidence of just over 100 instances, where I had short fared and travelled without a railcard. They couldn’t evidence if I had short fared or not (I obviously had) but I didn’t want to dispute this and paid the figure that was owed immediately.

I then received another email confirming the case was closed, since then I have been buying paper tickets and have renewed my railcard, it was a huge wake up call to me, as I work in a very sensitive sector where even a court appearance would have ramifications for my career.

Happy to open up discussion to the forum here for people who are under investigation or others who are interested. Hopefully this is helpful and reassures people who have committed lesser offences, that they are likely to just pay a settlement and will not need to attend court.
Thanks for sharing

One thing people regularly ask about is 'how long this process takes' - if you were able to provide a clear timeline from your case it might help others in future

eg like this one which I plotted involving Thameslink by looking at a thread where a person had updated at every stage

- the person (OP) was stopped on or around 1 Nov 2024
- The OP got the letter from GTR / Thameslink on 21 Jan 2025 (so a lot longer than after 14 days suggested by the staff member who stopped them!)
- The OP replied to that letter around 24 Jan 2025
- The OP was offered an Out of Court settlement and paid it on 12 March 2025

Whole process took just over 4 months which included the Christmas holiday period.
 

training808

Member
Joined
27 May 2025
Messages
11
Location
Stockwell
Hi. Thank you for this, as you say it can be frustrating not to see the outcome of people's cases.

Did you give the inspector the right email address when you were stopped?
Hey! It can be yes!

I wasn’t asked to give my email address - I was asked to show my Trainline dashboard, name and address.
 

training808

Member
Joined
27 May 2025
Messages
11
Location
Stockwell
Thanks for sharing

One thing people regularly ask about is 'how long this process takes' - if you were able to provide a clear timeline from your case it might help others in future

eg like this one which I plotted involving Thameslink by looking at a thread where a person had updated at every stage

- the person (OP) was stopped on or around 1 Nov 2024
- The OP got the letter from GTR / Thameslink on 21 Jan 2025 (so a lot longer than after 14 days suggested by the staff member who stopped them!)
- The OP replied to that letter around 24 Jan 2025
- The OP was offered an Out of Court settlement and paid it on 12 March 2025

Whole process took just over 4 months which included the Christmas holiday period.
That’s a good idea.

1) May 6th - stopped in Walsall.
2) May 19th - initial email received (response sent May 20th)
3) May 21st - another email received asking for proof of railcard/address. (Response sent May 21st)
4) May 27th - response received showing corrected number of occurrences and outstanding figure to pay.
5) May 27th - Payment Sent.
6) June 2nd - Confirmation of case closure and payment received.
 

WesternLancer

Veteran Member
Joined
12 Apr 2019
Messages
15,117
That’s a good idea.

1) May 6th - stopped in Walsall.
2) May 19th - initial email received (response sent May 20th)
3) May 21st - another email received asking for proof of railcard/address. (Response sent May 21st)
4) May 27th - response received showing corrected number of occurrences and outstanding figure to pay.
5) May 27th - Payment Sent.
6) June 2nd - Confirmation of case closure and payment received.
Thanks - really helpful I think for people - and quite speedy. I think once people get caught - well those that come here for help - they want to know how to 'get it over with' so this is helpful
 

training808

Member
Joined
27 May 2025
Messages
11
Location
Stockwell
Thanks - really helpful I think for people - and quite speedy. I think once people get caught - well those that come here for help - they want to know how to 'get it over with' so this is helpful
It is quite speedy - I assume they have a team of people who send out mass emails on certain days, as I know plenty of people who received a similar email, on the same day as me.

Then depending on severity/how much the person is willing to comply, the process can take longer or be solved quickly.

I imagine they hear the term “I’m happy to pay a settlement and keep this out of court” quite a lot!

== Doublepost prevention - post automatically merged: ==

Thank you. It sounds as if that's where they got your email from.

Must have been that. I wonder what agreement Trainline have with the operators.
 
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