Too right, shame loads of people jump to conclusions! Everyone always blames engineering, but ultimately it will all be somewhat down to the decisions made in the head offices in Langley Mill, so it seems unfair pointing all the blame towards the engineers and drivers (as you say) who unfortunately have to soak up all the flack but have no ability to prevent the issues caused!
Shouldn't particularly affect them, when Marshalls and Central Connect have been operating it, I can't say I saw a dramatic reduction in passengers on the mainline, especially since that also passes through Radcliffe and West Bridgford!
Having worked in the rail industry supply chain, I can understand why drivers get the flack (but it is wrong). The reason they do, is because they are normally the only customer representative the passenger sees. Much like the train manager , or in my previous role, the guy delivering the material. I see the problem at a far higher level. No idea where passenger levels are compared with pre COVID, but I would not be surprised at somewhere close to 80%. But costs will be at say, 130 to 140%. That seriously affects the ability of any business to resolve issues. Why did those former passengers walk away? How do they lead their lives now, if they don't use the bus? Very hard questions to answer. Some will travel by car, making congestion worse. Some may travel by train. Some will be working from home, shopping on line, locally, less frequent. Some will have found during COVID that they spend less, they can earn less, and achieve a better work life balance. I'd wager that that 80% of passengers are probably paying less (relatively) than they were, what with the bus cap/Government remuneration. I see efforts to attract new business, complaints about overcrowded/missing buses. You could say, if buses are overcrowded, should they have capped fares? So, what is the solution? Put fares up, other options come into play.