I am most impressed with Train Split with their quick customer service response !.
Background
I have trip booked 04/12/21 from Hinckley to Southport via Birmingham New Street , Wigan North Western and Wigan Wallgate.
I was supposed to travel by Cross Country from Hinckley to Birmingham (Cross Country) Birmingham to Wigan (Cross Country) then Northern to home.
This afternoon I got an email to say my Cross Country train from Birmingham to Wigan has been cancelled and to catch any other reasonable train (my tickets are any reasonable route).
So I emailed Train Split to confirm my options and within 15 minutes they responded to confirm I have a flexible ticket and can catch any train via a reasonable route.
Well done Train Split for responding so quickly - I will book with you again !.
Background
I have trip booked 04/12/21 from Hinckley to Southport via Birmingham New Street , Wigan North Western and Wigan Wallgate.
I was supposed to travel by Cross Country from Hinckley to Birmingham (Cross Country) Birmingham to Wigan (Cross Country) then Northern to home.
This afternoon I got an email to say my Cross Country train from Birmingham to Wigan has been cancelled and to catch any other reasonable train (my tickets are any reasonable route).
So I emailed Train Split to confirm my options and within 15 minutes they responded to confirm I have a flexible ticket and can catch any train via a reasonable route.
Well done Train Split for responding so quickly - I will book with you again !.