Was I sold the wrong ticket

[Tallguy]

At the ticket office at High Wycombe station this morning at approx I asked for ‘a return ticket to custom house’ (East London). I duly paid £42.00, got a receipt and set off on my travels via Marylebone, Baker Street, Bond Street and finally the Lizzy Line to Custom House. Got to Custom House and the barrier rejected my ticket. spoke to the TFL staff member who pointed out my ticket was a return to Zone 1, Custom House was Zone 3. He asked for my return ticket and I explained what I had asked for at Wycombe station and also showed the receipt. He said he would let me out as it was an error, which he duly did.

I was mortified that I was travelling on an invalid ticket. Plain clothes ticket inspectors were present at Custom House this morning which could have made my day very bad indeed.

So did the guy in the ticket office cock up, should I have asked for a different ticket such as a Travelcard or what? I intend to make a complaint to Chiltern over this if I was issued with the wrong ticket.

Coming back I used my Oyster from Custom House to Baker Street then the paper ticket to get back to Wycombe

All comments welcome.

 

[sammyg901]

You needed a ticket to Underground Zones 123 . £43.60 return.

But it's the same price to use contactless (not Oyster as that isn't valid at HW) so may as well use that in future if possible , especially if you return at an off peak time by any chance!

 

[Bletchleyite]

Also if you tap in before 0630 with contactless it's off peak.

 

[CyrusWuff]

It's also worth flagging with Chiltern Customer Relations so it can be followed up as a potential training issue.

 

[Tallguy]

Thank you for all the replies. I bought a paper ticket as I needed a receipt and didn’t have a contactless card set up on my TFL account which I have now done. I will report this matter to Chiltern.

 

[Hadders]

Just to confirm that you don't need a TfL account to use contactless or obtain a detailed receipt. Simply go to contactless.tfl.gov.uk and you can see your journey history for 7-days without an account. If you do register for an account then your journey history is visible for a year.

 

[Tallguy]

Just to confirm that you don't need a TfL account to use contactless or obtain a detailed receipt. Simply go to contactless.tfl.gov.uk and you can see your journey history for 7-days without an account. If you do register for an account then your journey history is visible for a year.

Every day is a school day! Thanks Hadders - I didn’t know that. I now have a card registered for contactless on my account so can use this going forward to avoid these situations in future.

I have e mailed a detailed complaint to Chiltern. No response as yet.

 

[Tallguy]

Chiltern responded thanking me for my comments and expressing relief that I did not get a penalty fare. They gave me a £15 gift voucher as compensation.

 

[PMH]

Chiltern responded thanking me for my comments and expressing relief that I did not get a penalty fare. They gave me a £15 gift voucher as compensation.

Fair play.