VTEC Seat Selector Problems

[westv]

I see that the seat selector "seating plan" map has again disappeared for tickets booked on the Hull Executive. This happened before and was a right pain. Took several emails to CS to get it sorted. :roll:

 

[Romilly]

The availability of the seat selector more generally for VTEC services seems increasingly "hit and miss". It is a particular problem when booking journeys 12 to 24 weeks ahead, but for some days it is available for one VTEC train on a particular route but not for the preceding or following train.

 

[westv]

The availability of the seat selector more generally for VTEC services seems increasingly "hit and miss". It is a particular problem when booking journeys 12 to 24 weeks ahead, but for some days it is available for one VTEC train on a particular route but not for the preceding or following train.

I emailed them about it and await a reply. As you say, it's a general problem -I sent them a screenshot of 5 random VTEC bookings in January. 4 have no seat map option.

 

[yorkie]

Yes, I've seen this loads too. There have been previous threads about it.

 

[All Line Rover]

By comparison, the VTWC seat selector, which is also more visually appealing, works perfectly except for doubled-up Voyagers which split en route.

 

[GNER 91128]

I assume the message "Please note it is currently only possible for reservation amendments to be completed on Virgin Trains East Coast." is part of the ongoing problems with the seat selector? And yes the service I'm trying to change the seats on is an EC train , the 17:51 KGX to HGT.

Getting "There are no more seats available to reserve for your chosen ticket on the return service. Please change your service or ticket selection and try again." as well.