VT East Coast extended booking window ticket delivery options?

[ainsworth74]

I was recently booking some tickets on VTEC using their extending booking window. The only options I was offered to get my tickets delivered to me was either 1st class post for £1 or Print@Home. I'm sure previously you could also opt to collect them from a station TVM.

Am I correct that you used to be able to do this and if so does anyone know why the policy change?

 

[Wallsendmag]

Never been available in extended horizons only post or self print

 

[ainsworth74]

Never been available in extended horizons only post or self print

Really? I could have sworn it used to be an option!

 

[Kite159]

Try adding another ticket to your order which can't be Print@Home, to see if the delivery fee is removed (just in case it is like the XC website)

Although the last couple times I've used the extended booking horizon I've been given the option to collect

 

[Romilly]

I have always found that adding a ticket within the 12-week window then gives the option of collection from a ticket machine, and that that option does not disappear when that ticket is then removed from the basket.

 

[ainsworth74]

Ah I wonder if that's what's been happening I've been booking something in the extended booking window and something not in the window. Seems a bit mean to add that restriction however!

 

[yorkie]

Ah I wonder if that's what's been happening I've been booking something in the extended booking window and something not in the window. Seems a bit mean to add that restriction however!

Indeed. It's got to be just a bug, I hope! Perhaps they will fix it too?

Two more bugs: the seat selector doesn't work if you have 9 people in your party (it loads but you can't use it!) and it won't appear at all if you have a cycle reservation!

 

[Bletchleyite]

Are there dedicated seats for cyclists on East Coast like there are on Pendolinos? It's the 2 or 4 seats (seems to vary) nearest the van in coach A on the non-priority side.

 

[Tetchytyke]

Are there dedicated seats for cyclists on East Coast like there are on Pendolinos?

No, the bikes go in the DVT, which is next to first class.

It's just a buggy website.

I've never been able to collect from a TVM in the extended booking horizon. Interesting that the OP could!

 

[yorkie]

Are there dedicated seats for cyclists on East Coast like there are on Pendolinos? It's the 2 or 4 seats (seems to vary) nearest the van in coach A on the non-priority side.

No; it's literally the graphical seat selector that does not work. You can still specify preferences in the usual way, but if you don't quite get the seat you want, you are unable to change it manually.

 

[londonbridge]

I have always found that adding a ticket within the 12-week window then gives the option of collection from a ticket machine, and that that option does not disappear when that ticket is then removed from the basket.

I've used the extended window a couple of times, both times I did print-at-home, I'll have to try and remember this tip next time I use it (the extended window). Thanks for the heads up.

 

[FQTV]

No; it's literally the graphical seat selector that does not work. You can still specify preferences in the usual way, but if you don't quite get the seat you want, you are unable to change it manually.

When I change seats, I have to repeat the process for a second time to get the new allocations to 'stick'. And, when I log in, it insists on pre-populating the search box with a 2GETH railcard.

I have no idea whether this is a common or an isolated issue.

 

[Romilly]

When I change seats, I have to repeat the process for a second time to get the new allocations to 'stick'. .... I have no idea whether this is a common or an isolated issue.

That does seem to happen quite often - indeed, I am so used to it happening now that I can't recall whether or not it now always happens.

 

[yorkie]

When I change seats, I have to repeat the process for a second time to get the new allocations to 'stick'.

Yes, that bug happens randomly.

And, when I log in, it insists on pre-populating the search box with a 2GETH railcard.

Yes, I get the same with a Senior Railcard.

I have no idea whether this is a common or an isolated issue.

Neither are isolated issues.

 

[hangus78]

I've never seen railcards defaulting myself. Have you inadvertently saved it as a account preference at some point? If you log in and go to MyAccount and look in the Favourites section you can set or remove a default railcard

 

[lightbulb]

I was recently booking some tickets on VTEC using their extending booking window. The only options I was offered to get my tickets delivered to me was either 1st class post for £1 or Print@Home. I'm sure previously you could also opt to collect them from a station TVM.

Am I correct that you used to be able to do this and if so does anyone know why the policy change?

I had this problem too, and rang Customer Services, who offered to refund the 1st class postage in the form of RTVs.

 

[james-martin]

If there is no free option does this cause any issues for advertising, ie when you advertise a price there must be a method of purchase which adds no additional fees (so that the price is as stated)? I've not looked at the advertising etc, it is simply the first thought that crossed my mind when seeing this.

 

[Deerfold]

If there is no free option does this cause any issues for advertising, ie when you advertise a price there must be a method of purchase which adds no additional fees (so that the price is as stated)? I've not looked at the advertising etc, it is simply the first thought that crossed my mind when seeing this.

There is a free option - Print at home.

 

[Wallsendmag]

I see the extended horizons now apply to nearly all VTEC weekday services


Sent from my iPhone using Tapatalk Pro

 

[westv]

I see the extended horizons now apply to nearly
all VTEC weekday services


Sent from my iPhone using Tapatalk Pro

Oh yes. On the Executive too - although there's no real benefit for me at the moment as the price in 6 months is the same as in 3.