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VOIP - Why all the misinformation?

sor

Member
Joined
15 Nov 2013
Messages
790
I am also struggling with having to decide what to do with a landline that I would prefer to keep. For the first time in my life I had to tell a BT agent to stop lying to me by saying the copper connections are going away by Jan 2027 and there is no choice but to pay to get broadband on a new fibre connection to keep my phone line.
When I eventually got a word in while he was telling me how bad I was for calling him a liar and that was not helping and how wrong I was I was able
to point out that I have two relatives on the same exchange who have been offered a conversion to DV by connecting their copper line at the exchange.
He then went away (I could not tell if that was some bad customer cooling off thing) and came back with a different message, yes the copper to the home still exisits and there is a product but it is for special people.
He called it Home Phone Standard but I since learned other terminology such as PDPL and OpenReach SOTAP, but these are transitional and I think to 2030 but then many dates have come and gone.

BT do have information on this...


But BT call handlers are not going to mention this to you in a rush to tell you that you have to take broadband (which coudl be the same price) to keep the phone service. The exception might be if you have some sort of home alarm and they are aware of that.
BT is broadly correct, though. Digital Voice is the mainstream replacement product for their residential PSTN / "analogue" landline and this is delivered over BT or EE broadband. It is the only product that new customers can have and it is still the expected replacement product for most existing customers.

PDPL is only available to existing PSTN customers who do not have broadband on that same line. If your relatives are in that position, that's why they've been offered it. The page you've linked to describes PDPL, which BT call "Home Phone Standard" for marketing reasons (note that it says the migration is done remotely).

Its hard to understand what your circumstances are from what you have written but it sounds like you have a phone service with BT and broadband with someone else. If that is true, BT is right to say they have nothing to offer you without swapping over to them.

BT's landline only pricing is hilariously obscene such that it probably is cheaper to take broadband and DV anyway.

That must be what I was switched to, a year or so ago. The only consequences for me were being without the line for a day (insignificant) and, as mentioned in your quote, having to add the area code to the local numbers in my phone memories. Everything still works as before, including two hard-wired extensions, and on one of those, a forty year old corded phone.

How long this arrangement will last I don't know, but so far so good.
Likely to be some time in the 2030s, or unless you move home or provider in the meantime. At some point Openreach wants to close the exchange buildings and that will mean the final end to these services.

One key difference between DV and PDPL is that the PDPL equipment can handle pulse dialing. Though, as I say above, the price is not very competitive. You shouldn't have been without service for a day though, it's meant to be more like minutes as the line is physically moved to the new equipment.
 
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DelW

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15 Jan 2015
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One key difference between DV and PDPL is that the PDPL equipment can handle pulse dialing. Though, as I say above, the price is not very competitive. You shouldn't have been without service for a day though, it's meant to be more like minutes as the line is physically moved to the new equipment.
The BT letter actually said that it would be unavailable for about an hour, somewhere between 8am and 6pm - I'd misremembered it as being all day.

Having just experimented, the forty year old phone apparently won't make outgoing calls now, though it still rings for incoming ones, which is its purpose. My other (slightly newer) corded phone will, via audible pulse dialling. Neither is normally used for outgoing calls, as I use other, cordless handsets for those.

I keep the landline mainly because I've had the number since long before the days of mobiles, and it's recorded with numerous family members and organisations.
 

eoff

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Joined
15 Aug 2020
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Location
East Lothian
BT is broadly correct, though. Digital Voice is the mainstream replacement product for their residential PSTN / "analogue" landline and this is delivered over BT or EE broadband. It is the only product that new customers can have and it is still the expected replacement product for most existing customers.

PDPL is only available to existing PSTN customers who do not have broadband on that same line.
I do not have broadband on the same line.
 

sor

Member
Joined
15 Nov 2013
Messages
790
I do not have broadband on the same line.
That is the technical restriction that would have prevented migration to PDPL. They may also be aware of you having broadband in some form and that is why they are denying it to you (as they are permitted to do - they're not required to offer PDPL, and particularly not to anyone that isn't listed as a "vulnerable" customer). Like I said, it's a bit hard to understand where your complaint is coming from with such little detail.
 

eoff

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Joined
15 Aug 2020
Messages
724
Location
East Lothian
That is the technical restriction that would have prevented migration to PDPL. They may also be aware of you having broadband in some form and that is why they are denying it to you (as they are permitted to do - they're not required to offer PDPL, and particularly not to anyone that isn't listed as a "vulnerable" customer). Like I said, it's a bit hard to understand where your complaint is coming from with such little detail.
My situation is complicated but BT (retail) didn't know that based on the letters and initial communication with me where it was clear they thought I had a landline only with no broadband of any kind.
I do have a business fibre connection (from BT) but I want to keep a retail telephone connection under standard consumer terms and the existing phone number. I'm still trying to work out the best way forward as there are various options. I thought it would derail this thread too much to mention this but since you ask.
 

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