Hi,
I have held a Virgin Traveller card for a number of years now as has my wife too.
In previous years the card was automatically renewed if you had made the required number of Virgin trips booked through the Virgin website.
In January this year my wifes card was not automatically renewed nor was she sent any reminder (as per the blurb on the Virgin web site). When she contected Virgin Traveller Club she was told to send her tickets in. We argued that the website clearly states that this isn't necessary. After about 6 weeks of tooing and frowing they eventually backed down and sent the new card based on the trips booked through their website. The reason why we couldn't send them the physical tickets is because they had been sent to our accountant.
Now my membership renewal time has come and again I have received nothing from VTC. I will call them but I'm preparing myself for another battle. Has anyone else experienced this problem this year?
Quoting the VTC webpage:-
Renew your membership
Some things are too good to end. Traveller membership is for a year but don't worry, renewing your Traveller membership is easy. Here's how it works:
You have to renew annually. We'll write to you towards the end of your membership to remind you.
The qualification criteria is the same for new members - 8 First Class return or 16 First Class single journeys on Virgin Trains routes within a consecutive 3-month period.
You can renew automatically by booking tickets through our website. Just over a month before your expiry date, we'll look at your account to see if you've made sufficient journeys. If you have, you'll be renewed automatically and you won't have to do a thing.
If you buy your tickets over the phone or at the station, you need to re-apply by post.
I have held a Virgin Traveller card for a number of years now as has my wife too.
In previous years the card was automatically renewed if you had made the required number of Virgin trips booked through the Virgin website.
In January this year my wifes card was not automatically renewed nor was she sent any reminder (as per the blurb on the Virgin web site). When she contected Virgin Traveller Club she was told to send her tickets in. We argued that the website clearly states that this isn't necessary. After about 6 weeks of tooing and frowing they eventually backed down and sent the new card based on the trips booked through their website. The reason why we couldn't send them the physical tickets is because they had been sent to our accountant.
Now my membership renewal time has come and again I have received nothing from VTC. I will call them but I'm preparing myself for another battle. Has anyone else experienced this problem this year?
Quoting the VTC webpage:-
Renew your membership
Some things are too good to end. Traveller membership is for a year but don't worry, renewing your Traveller membership is easy. Here's how it works:
You have to renew annually. We'll write to you towards the end of your membership to remind you.
The qualification criteria is the same for new members - 8 First Class return or 16 First Class single journeys on Virgin Trains routes within a consecutive 3-month period.
You can renew automatically by booking tickets through our website. Just over a month before your expiry date, we'll look at your account to see if you've made sufficient journeys. If you have, you'll be renewed automatically and you won't have to do a thing.
If you buy your tickets over the phone or at the station, you need to re-apply by post.