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Virgin EC Delay/Repay

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Ianmel1969

Member
Joined
18 Jan 2011
Messages
97
Just wondering if anybody on here has had money automatically paid back into their account from the result of a delay by Virgin?
They trumpet it a lot on their web page but I have had 4 journeys in the past 2 months that have had serious delays and even though it was an advance ticket and booked through their website I have received nothing and have ended up having to put a claim in to get a cheque sent to me with a refund.

Surely Virgin are not hoping people will forget to claim will they :roll:
 
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RailUK Forums

AlterEgo

Verified Rep - Wingin' It! Paul Lucas
Joined
30 Dec 2008
Messages
29,307
Location
LBK
Virgin East Coast don't operate automatic Delay Repay...you're thinking of Virgin West Coast, a totally different TOC.
 
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