very good service

[D107]

We were out in West Wales yesterday on a "West Wales Day Ranger" with the aim of incorporating the (SO) FGW HST to Pembroke Dock as well as the ATW services.

A few enthusiasts on the train, quite a few linesiding but the train crew were really great and totally "made" the day. All of them had an almost "holiday-like" attitude, the Guard/Train Manager giving full explanations of stopping for the token exchanges, which coaches would be off the platform at the small stations on the branch, which side the relevant doors would be on and all were great ambassadors for FGW. Special mention to the on-board buffet staff who were the best I have ever met. Rarely have I got off a service train feeling like I was on a railtour but this was one. Professional service all the way combined with a friendly and helpful approach.

Well done FGW!

 

[D2022]

I paid for a set of tickets yesterday, all advandced, but was provided with the wrong ticket for one portion of my journey and over charged (was meant to be a single but I was given and anytime return), I got a refund at swindon this morn and was amazed how quick, polite and painless it was. Well done FGW fantastic customer service. Anyone else had a similair tale?

 

[VTPreston_Tez]

Being allowed to use my FTPE ticket from Glasgow to Preston, 5 hours before the train was due to leave and on a limited stop Virgin Train! FSR guards looking in absolute disgust after they wouldn't let me through.

 

[MidnightFlyer]

I too was on the morning (0700~) FGW West Wales service to Pembroke Dock and return from Swansea one Saturday earlier this summer - the guard spent most of the outward journey chatting to every passenger onboard (there were 8 of us by PMD, and I was the only one on between Swansea and Carmarthen) about all manner of things. It was a lot busier heading back east, so he wasn't as chatty, but still he was an excellent credit to First Group.

 

[PT]

Nice to hear such good reports about the Pembroke Dock HST and the crew on board.I am a guard at Swansea,and those comments will be passed onto management and maybe posted for all to see.