Upminster - Andover : Super Off Peak Return

[Essexman]

Can anyone help with what seems an anomaly or error?

Last week at Upminster station I was sold a Super Off Peak Return to Andover for £21.25 (with Network Card) for use on Thursday, having said I would leave after 10am and return mid-afternoon.

I tried to book the same again (same times) on Sunday for use today (Monday) and was told that the fare was £25.00 (Off peak Return) and the Super Off Peak had been sold to me in error. I queried it but the person selling the ticket (are they still called booking clerks?) was adamant that £25.00 was the lowest available fare.

I can’t find the £21.25 fare on booking engines but assume it must exist for the booking office to sell it to me. In that case why couldn’t I have it today (or are there restrictions Monday mornings?).

 

[Kite159]

£21.25 appears to be the Weekend Super Off Peak Day Return which is meant to be only valid on weekends (plus bank holidays).

http://www.brfares.com/#!fares?orig=UPM&dest=ADV&rlc=NEW

 

[RailComments]

Hi. Just looking on Brfares.com there appears to be a Weekend Super OffPeak Day Return which with a Network Railcard discount would be £21.25.

http://www.brfares.com/#faredetail?orig=UPM&dest=ADV&rlc=NEW&ldn=1&tkt=SOH

Do you think this is what you were (in error) sold the first time?

**Beaten to it by Kite159**

 

[Essexman]

The ticket I was sold last week (for Thursday 12th Jan) just says 'Super Off-Peak Day Return'. If this is only valid at weekends how did they manage to issue it for a Thursday?

 

[yorkie]

Some ticket issuing systems (TIS) may not be programmed correctly and/or may not have processes in place to prevent the issuing of incorrect fares.

There are plenty of examples of fares or discounts that physically can be issued but are not supposed to be, e.g. PRIV discount for PlusBus on some TIS.