Hello all,
I'd appreciate some advice please. Today I travelled from Dunstable to Barnet and back, using Centrebus 34 Dunstable to St Albans, then Uno 602 St Albans to Hatfield, and Uno 614 Hatfield to Barnet.
On the Centrebus website, it advertises the following ticket:
http://www.centrebus.info/Pages/Tickets.aspx
Uno Day Ticket
On routes 34 and 46, you can buy a through ticket onto the Uno Bus network, allowing you to transfer buses at Redbourn for a journey forward to Harpenden or Wheathampstead, or at St Albans for a journey through to Hatfield, Watford or London Colney, for example. This ticket, priced at £5, offers unlimited travel for the day on routes 34, 46, and the entire Uno Bus network for the day (but not on other Centrebus services - for this, please buy an explorer.
On the ticket itself, it says:
Valid on all Uno services and Centrebus services 34 and 46 on day of issue. The ticket type is shown as Adult Uno Day.
So, I bought this ticket as advertised, being a bargain, as the cost of a return on the 34 alone is £6, and the Uno day ticket if bought on a Uno bus is also £6. When I boarded the 602 at St Albans, the driver looked at it for around a minute then said he'd never seen one before. Never-the-less, he accepted it without further comment.
On the next bus, the 614, the driver was not prepared to be so accommodating, and said that Centrebus should not be issuing a ticket valid on another operator's network, as Uno is not getting any of the revenue. I replied that I was sure that there was an agreement between the two companies to divide the revenue. He agreed with that, but said that he would still have to get clarification from control as to whether he could accept the ticket. I then took a seat, and after a few seconds he drove off, not yet having contacted control.
On the bus back from Barnet two hours later, the driver refused to accept the ticket, saying that drivers had been told not to accept them, as someone that morning had tried to use one. I said that that was probably me, and he said that I would have to buy a new ticket. So I had to buy a new Uno day ticket for £6.
I wish to complain and claim my money back, but I don't know what my (statutory) rights are.
If Centrebus were right to sell me a ticket which they advertise as being valid on Uno's network (albeit at a rate which undercuts Uno's own ticket), then I should presumably be claiming £6 back from Uno, as they refused to accept a valid ticket. If Centrebus were wrong, selling a ticket which Uno have no agreement with them to accept, then I should presumbably be claiming £5 back from them instead.
So, who do I complain to? Centrebus, Uno, or both?
I'd appreciate some advice please. Today I travelled from Dunstable to Barnet and back, using Centrebus 34 Dunstable to St Albans, then Uno 602 St Albans to Hatfield, and Uno 614 Hatfield to Barnet.
On the Centrebus website, it advertises the following ticket:
http://www.centrebus.info/Pages/Tickets.aspx
Uno Day Ticket
On routes 34 and 46, you can buy a through ticket onto the Uno Bus network, allowing you to transfer buses at Redbourn for a journey forward to Harpenden or Wheathampstead, or at St Albans for a journey through to Hatfield, Watford or London Colney, for example. This ticket, priced at £5, offers unlimited travel for the day on routes 34, 46, and the entire Uno Bus network for the day (but not on other Centrebus services - for this, please buy an explorer.
On the ticket itself, it says:
Valid on all Uno services and Centrebus services 34 and 46 on day of issue. The ticket type is shown as Adult Uno Day.
So, I bought this ticket as advertised, being a bargain, as the cost of a return on the 34 alone is £6, and the Uno day ticket if bought on a Uno bus is also £6. When I boarded the 602 at St Albans, the driver looked at it for around a minute then said he'd never seen one before. Never-the-less, he accepted it without further comment.
On the next bus, the 614, the driver was not prepared to be so accommodating, and said that Centrebus should not be issuing a ticket valid on another operator's network, as Uno is not getting any of the revenue. I replied that I was sure that there was an agreement between the two companies to divide the revenue. He agreed with that, but said that he would still have to get clarification from control as to whether he could accept the ticket. I then took a seat, and after a few seconds he drove off, not yet having contacted control.
On the bus back from Barnet two hours later, the driver refused to accept the ticket, saying that drivers had been told not to accept them, as someone that morning had tried to use one. I said that that was probably me, and he said that I would have to buy a new ticket. So I had to buy a new Uno day ticket for £6.
I wish to complain and claim my money back, but I don't know what my (statutory) rights are.
If Centrebus were right to sell me a ticket which they advertise as being valid on Uno's network (albeit at a rate which undercuts Uno's own ticket), then I should presumably be claiming £6 back from Uno, as they refused to accept a valid ticket. If Centrebus were wrong, selling a ticket which Uno have no agreement with them to accept, then I should presumbably be claiming £5 back from them instead.
So, who do I complain to? Centrebus, Uno, or both?
Last edited:
