Unable to appeal Penalty Fare due to missing verification email

[monim]

Hi everyone,

I received a Penalty Fare today and I am looking for some advice regarding my appeal.

The reason I received the Penalty Fare was because I was unable to show proof of my payment when I was inspected. I had paid for my journey using contactless on my phone, but unfortunately my phone had completely run out of battery at the time, meaning I could not access my payment or show evidence that I had paid.

I am now trying to appeal the Penalty Fare and provide proof of the payment, but I am having another issue with the appeals system. When I try to start the appeal, it asks me to verify my email address first. The website says the verification email should arrive within a few minutes, but I have still not received it after over an hour.

I have checked both my inbox and spam/junk folders, and I have confirmed that my email address was entered correctly, but the verification email has not arrived.

Has anyone else experienced this issue with the verification email not being sent? Is there another way to submit an appeal or contact the appeals team, as I do not want to miss the appeal deadline?

Any advice would be appreciated. Thanks.

 

[Swedenorer]

Yes in other scenarios - often waiting a day and trying again does the trick I've found.

 

[WesternLancer]

Hi everyone,

I received a Penalty Fare today and I am looking for some advice regarding my appeal.

The reason I received the Penalty Fare was because I was unable to show proof of my payment when I was inspected. I had paid for my journey using contactless on my phone, but unfortunately my phone had completely run out of battery at the time, meaning I could not access my payment or show evidence that I had paid.

I am now trying to appeal the Penalty Fare and provide proof of the payment, but I am having another issue with the appeals system. When I try to start the appeal, it asks me to verify my email address first. The website says the verification email should arrive within a few minutes, but I have still not received it after over an hour.

I have checked both my inbox and spam/junk folders, and I have confirmed that my email address was entered correctly, but the verification email has not arrived.

Has anyone else experienced this issue with the verification email not being sent? Is there another way to submit an appeal or contact the appeals team, as I do not want to miss the appeal deadline?

Any advice would be appreciated. Thanks.

Who issued the Penalty Fare (train operator wise) - assume it says on your Penalty Fare slip

Might be worth unloading a redacted copy of that slip in case there are any other reasons why an appeal would be successful that you could also include - Penalty Fare experts here will check it for you, and also know if a flat phone battery is string enough grounds for an Appeal to succeed of its own (staff often tell people they can Appeal to 'move them along' bwe find - does not always mean an Appeal is going to be upheld....

might also be (probably is) an old skool paper and post method to submit an appeal which you could look into and prepare for if the info in post #2 does not come good in next day or so.
Make a clear diary date of your appeal deadline date - esp if you have to revert to post in worst case scenario

 

[monim]

Who issued the Penalty Fare (train operator wise) - assume it says on your Penalty Fare slip

Might be worth unloading a redacted copy of that slip in case there are any other reasons why an appeal would be successful that you could also include - Penalty Fare experts here will check it for you, and also know if a flat phone battery is string enough grounds for an Appeal to succeed of its own (staff often tell people they can Appeal to 'move them along' bwe find - does not always mean an Appeal is going to be upheld....

might also be (probably is) an old skool paper and post method to submit an appeal which you could look into and prepare for if the info in post #2 does not come good in next day or so.
Make a clear diary date of your appeal deadline date - esp if you have to revert to post in worst case scenario

Happened on the bus

Also is there any reason that my appeal would be unsuccessful? I have all the proof needed that I paid for the bus is just when the inspector came i couldn't demonstrate as my phone battery run out and told me just to appeal it.

Also I rather do it online than post

 

[MikeWh]

What sort of phone do you have? If it is Apple, were you using Express Pay?

 

[WesternLancer]

Happened on the bus

So Transport for London?

Also is there any reason that my appeal would be unsuccessful?

Because I had it in mind that the issue is to not be able to show a valid ticket (maybe - but I might be wrong) - you couldn't show one when asked even though you had paid.

I have all the proof needed that I paid for the bus is just when the inspector came i couldn't demonstrate as my phone battery run out and told me just to appeal it.

Hopefully that will all be ok - but staff do say things to stop people kicking off when given a Penalty Fare...
someone here will know the rule for certain so apols if I'm being unduly worrying.

Also I rather do it online than post

Of course. Hopefully this will be achievable soon as suggested.

 

[monim]

What sort of phone do you have? If it is Apple, were you using Express Pay?

Google wallet. Phone was dead thats all

 

[MikeWh]

Google wallet. Phone was dead thats all

OK. There is a known issue with Apple Express Pay, but that doesn't apply here.

 

[monim]

So Transport for London?


Because I had it in mind that the issue is to not be able to show a valid ticket (maybe - but I might be wrong) - you couldn't show one when asked even though you had paid.

Hopefully that will all be ok - but staff do say things to stop people kicking off when given a Penalty Fare...
someone here will know the rule for certain so apols if I'm being unduly worrying.


Of course. Hopefully this will be achievable soon as suggested.

Happened transport london

When i entered the bus i had just about enough charge to pay for the bus. Then my phone died inside the bus and when the inspector came I couldn't show that I paid for the bus. The device that scans wheather I paid for the bus or not couldn't scan my phone obviously as its dead.

I gave all my information and got the receipt to pay the fine of £50 and got told to appeal it as I did pay for the fare is just that my phone is dead

 

[WesternLancer]

Happened transport london

When i entered the bus i had just about enough charge to pay for the bus. Then my phone died inside the bus and when the inspector came I couldn't show that I paid for the bus. The device that scans wheather I paid for the bus or not couldn't scan my phone obviously as its dead.

I gave all my information and got through receipt to pay the fine of £50 and got told to appeal it as I did pay for the fare is just that my phoen died.

Thanks yes, I can imagine the scenario and what happened.

 

[monim]

Thanks yes, I can imagine the scenario and what happened.

So what will the outcome of this situation be in your opinion? Do I have to pay the £50 just because I couldn't demonstrate the ticket to the inspector even though I paid?

 

[furlong]

Are you over 18?

This is a TfL appeal, so you need to log onto the TfL Website and pull up the history of your contactless card to show the payment you made on the bus, confirming when and where you boarded. Write a polite appeal with the focus on the fact you had paid and there is a chance they'll accept it. They should be able to see that your card number touched in on the bus and was not scanned by any inspection device on the bus, consistent with your story.

 

[WesternLancer]

So what will the outcome of this situation be in your opinion? Do I have to pay the £50 just because I couldn't demonstrate the ticket to the inspector even though I paid?

I don't know, sorry - but the clear advice in post #12 is the thing to follow I would think.

 

[AlterEgo]

Are you over 18?

This is a TfL appeal, so you need to log onto the TfL Website and pull up the history of your contactless card to show the payment you made on the bus, confirming when and where you boarded. Write a polite appeal with the focus on the fact you had paid and there is a chance they'll accept it. They should be able to see that your card number touched in on the bus and was not scanned by any inspection device on the bus, consistent with your story.

The OP is 19, as per their other thread about misuse of their brother's 11-15 Oyster.

 

[monim]

The OP is 19, as per their other thread about misuse of their brother's 11-15 Oyster.

Yea but that one is sorted for now. Now I got another one

 

[SECR 65]

I see signs on GTR trains telling me all the time that it's a requirement to be able to show a valid ticket at all times - and those displays explicitly mention phone dying not being an excuse. I assume TfL buses are the same policy, but they might not have the same signage.

You need to be really careful from now on - if this is your second time dealing with TfL I feel next time it is almost certain that you end up in court.

 

[monim]

I see signs on GTR trains telling me all the time that it's a requirement to be able to show a valid ticket at all times - and those displays explicitly mention phone dying not being an excuse. I assume TfL buses are the same policy, but they might not have the same signage.

You need to be really careful from now on - if this is your second time dealing with TfL I feel next time it is almost certain that you end up in court.

I completely understand. But cmon at the end of the day i did pay for it