I did say ‘there’s all sorts of reasons for this’.
But .... the rest of the country did achieve 44% growth when on many routes trains were also full, there were strikes, reliability issues, etc etc.
What are the ‘London Bridge timetable fiascos’?
I think there are a number of reasons:-
1. History - It seems it is impossible to shake off the unreliability of the past. People are constantly saying its a poor service even though my delay repay claims (when I was travelling pre-pandemic) prove otherwise
2. When it goes wrong it usually goes very wrong. With an hourly service outside the peak any cancelation means an hour wait for the next one, and if there is a track failure, unit stuck on the line etc it invariably goes very wrong as the single line sections create blockages.
3. Service pattern - The aforementioned service pattern just puts people off from travelling off-peak as its an hour between trains. I suspect an 18.36 departure from London Bridge would help the 18:06 being slightly early for those ending their day at 17:30 especially with the need to get there 10 minutes early to get a seat.
4. Journey times - London - Tunbridge Wells 54 minutes, London - Haywards Heath 42 minutes, London - Crowborough 1hr 2, Tunbridge Wells is only 8 minute faster (not sure if there are fasted non pandemic times) but being under an hour is a big phycological difference
I think these all combine to out people off using the line, with the biggest issue being a bad press (well social media these days) which imply its a lot worse than it is.