Two-hour delay on season ticket

[dd1]

Could anyone please advise on the Delay Repay entitlement for season ticket holders if a journey is delayed by 120+ minutes? I am looking at the CrossCountry passenger charter in particular:

In the case of Season tickets, Delay Repay compensation is calculated based on the proportional single ticket price paid for that journey. For example, the daily proportional cost of a seven-day ticket is calculated based on an assumption that ten single journeys are made per working week (five return journeys).

The table in the charter shows that, for a weekly season for instance, the value of each single journey is 1/10 x total price. For a delay of 2 hours or more, is the passenger entitled to 1/5 of the weekly season price (as that would be the equivalent of a return journey), or is it just 1/10 (no difference to a 1-hour delay?).

Edited to add: The reference to "five return journeys" in the charter quoted above looks very promising given the following excerpt from the FAQ:

If you're delayed by:
[...]
120+ minutes you're entitled to 100% of the cost of a return journey.

(The charter, however, is careful to talk about return tickets only in connection with 2-hour delays.)

 

[Benjwri]

Could anyone please advise on the Delay Repay entitlement for season ticket holders if a journey is delayed by 120+ minutes? I am looking at the CrossCountry passenger charter in particular:



The table in the charter shows that, for a weekly season for instance, the value of each single journey is 1/10 x total price. For a delay of 2 hours or more, is the passenger entitled to 1/5 of the weekly season price (as that would be the equivalent of a return journey), or is it just 1/10 (no difference to a 1-hour delay?).

You would be entitled to 1/5th of a return ticket compensation, as stated here:

If either or both the outward or return legs of your journey is delayed by more than two hours and you have a return ticket, you will be entitled to receive up to 100% of the cost of the return ticket In the case of Season tickets, Delay Repay compensation is calculated based on the proportional single ticket price paid for that journey. For example, the daily proportional cost of a seven-day ticket is calculated based on an assumption that ten single journeys are made per working week (five return journeys)

 

[dd1]

Thank you and my apologies! I was just adding to my post at the same time that your swift response arrived. There's a bit of complication because the two hours clause mentions return tickets not return journeys. But at least the FAQ seems to be very passenger-friendly about this.