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TVM not applying Network Railcard minimum fare

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47513 Severn

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Joined
25 Oct 2012
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163
I have discovered a type of TVM that will issue a Network Railcard discounted inboundary off-peak day travelcard during the week without applying the minimum fare (ie. £5.90). My general understanding and reading of
http://www.network-railcard.co.uk/tickets-types-min-fares/
is that this is incorrect and the fare should be £13. Other TVM's I have used do apply the minimum fare and usually flag up that it would be cheaper to buy it undiscounted.

Where would I stand if I bought this ticket? In reality I seldom encounter ticket checks, other than barriers, when on my travelcard roamings and I imagine any TFL inspector would concern themselves with the date, time and zones being in order rather than the price but what would happen if I met a national rail TOC inspector who spotted the price? You have to specifically choose Network Railcard when buying it but it doesn't explicitly print this on the ticket as some do (NSE). It just puts something along the lines of "discounted travelcard" although the type of discount may be coded somewhere among the various other text that appears.

As long as I have my Network Railcard with me to support it I reckon the ticket should be valid. Is it up to the customer to know that the price the machine is asking for is correct? I guess a ticketing irregularity report might be in order but how would the accompanying zero fare ticket 'to complete the journey' work with a non point to point ticket like a travelcard.

Would any ticket checking staff on here care to suggest how they might proceed.

47513
 
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RailUK Forums

bb21

Emeritus Moderator
Joined
4 Feb 2010
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24,452
I believe that a TIR would be the correct course of action for this type of issuing error.

As to allowing you "to complete your journey", I believe this only applies to your current journey, even with a multi-journey ticket, subject to not leaving you stranded (ie. allowing you to get home should your existing ticket do the same), from what I can see, although I am open to be corrected.
 
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