Trenitalia - Delay-repay with split ticket

[JBuchananGB]

Last Thursday I travelled from Rome to Lausanne on 9am departure from Rome due Milan 11.59 to connect with 12.23 from Milan to Lausanne. Train from Rome was over 20 minutes late with the result that all I saw of the 12.23 was its tail lights disappearing into the distance.
Next available connection resulted in arrival in Lausanne 3 hours later than booked.

My tickets had been booked by a travel agent as two separate tickets, i.e. split-ticket.
Trenitalia offer 50% compensation for journeys delayed by over 120 minutes.

I have asked the travel agent to obtain this for me, it is in excess of 100 Euros.

I wonder what chance of success.... I await developments.

 

[30907]

I would also be inclined to ask your agent why they didnt book you on the trakn half an hour earlier, when that would have reduced the risk of a long wait.

 

[JBuchananGB]

Frustratingly, I was at Rome station early enough to have caught the 8.30 train, but I did check later with the Trenitalia booking site to see whether the trains on which I was booked provided their approved connection at Milan, and they do.
Maybe I should suggest to the travel agent that if they are going to do split ticketing for travellers on this route, they should choose the the 8.30 train. When I saw the bookings at the start of the holiday, I must say I thought that a 24 minute connection at the end of a 3 hour journey was cutting a bit fine. And now I know that the train actually comes up from Naples to Rome before going on to Milan, and it was already 8 minutes late leaving Rome.

As regards the long wait... Although it was a 3 hour delay to the journey, there was no actual 3 hour wait. Departure from Rome was 1h6m after scheduled time, then there were to changes of train, one of which involved a 50m wait, and one a 20m wait. Time on the move was about 30m longer than with the direct train, probably due to more station stops.

 

[JBuchananGB]

After a long wait, Trenitalia have responded acknowledging that the first train was 24 minutes late, but not then dealing with the fact that due to the missed connection, the journey time was extended by 3 hours. My travel agent is going to revert to them, to try to get them to understand that aspect of the situation.

 

[dutchflyer]

Thats the normal EU-regulated compensation. 25% after 1 hour, 50% after 2-for INTernational journeys.
After some very long drawn-out discussions there is now also an additional rule, that IF no through tickets can be delivered and the thus 2 needed are booked in 1 go, respecting the quoted min.transfer times etc. then it should be considered as 1 for the purpose of compensation.
Probably an other aspect relating to Brexit escaping the attention-though most Brit/ATOC train companies have better offers.

 

[JBuchananGB]

I’m not optimistic of even 50% compensation, which should be due. The agent booked the two legs of the journey separately, booked on different dates. The connection time was adequate, in fact if one was to book that journey from Rome to Lausanne in one hit, those are the trains which would be allocated. However as 50% of two 1st class singles for this journey is more than 100 euros, I decided the case was worth pursuing. After all, the passenger names are clearly shown on both tickets, it is obvious it was one continuous journey.