Trenitalia Compensation Request

[Ian99]

I applied for compensation relating to a train from Como to Venice that was diverted and ended at Milano Centrale. I got confirmation of my application from, "trenitalia_risponde@trenitalia.it" on 4 July.

It says that I can't reply to that email address.

Does anyone have any thoughts on what I should now do please?

 

[Teebs]

I put in a compensation application due to strikes in March this year. Got a confirmation like you and then nothing else. Then they emailed me in September to say a refund was coming.

 

[Nigel]

When I was due a refund from Trenitalia for a train cancellation during Covid it arrived in my bank account 363 days after I submitted my request!

 

[rvdborgt]

Does anyone have any thoughts on what I should now do please?

Submit a complaint to the national enforcement body about late compensation payment, because it has to be paid within 30 days. That may speed Trenitalia up.

 

[Ian99]

Submit a complaint to the national enforcement body about late compensation payment, because it has to be paid within 30 days. That may speed Trenitalia up.

It appears as though it did - I submitted a complaint 2 hours ago and Trenitalia emailed 10 minutes ago asking for my bank details....

 

[Birkonian]

If you book on the Trenitalia app you can apply for compensation very easily in a few clicks. I have a voucher which I'll be using next summer.

 

[rvdborgt]

If you book on the Trenitalia app you can apply for compensation very easily in a few clicks. I have a voucher which I'll be using next summer.

Can you also get cash refunds via the app?
Can you also apply via the app if you originally booked on the Trenitalia website and loaded the ticket i the app afterwards?

 

[Birkonian]

If you book on the Trenitalia app you can apply for compensation very easily in a few clicks. I have a voucher which I'll be using next

You can get refunds via bank/card. I'm not sure about your second point.