I hadn't even realised they offered a £0 excess option, fair enough then!I always go for the zero excess option; it's paid for itself many times over.
That's the thing, policy wordings always say you should try to mitigate your loss - that's what I was doing by spending half a day recovering the pass. But they then thought it'd be fair to exclude my claim because I'd gone and done that!
I'll know for next time that insurance companies will always punish you for trying to do the right thing...
But yeah, I think even the best insurance companies will chance their arm at denying claims sometimes. We put in a house insurance claim for water damage to a ceiling, with a photo of the ceiling having collapsed. We only really wanted the cost of a plasterer to be covered to patch it after we knocked off the leak. Wasn't even bothered about it being painted, can do that myself. But the insurance company's immediate response was to ask what we did to mitigate the leak. Well, if we'd known there was a leak, obviously I'd have patched it or for more complicated work called a plumber - we're not exactly going to see a leak and think oh right I guess I'll leave that for a fortnight and it might fix itself! And this was from a pretty reputable insurance company. Thankfully I think that's the only insurance claim problem I've had.