Trainsplit query

[Mikw]

Hi, have used the Trainsplit app on a number of occassions. I've just booked for a trip from Leicester to Sheffield return for tomorrow.

For the first ever time i've not been sent E Tickets, just a code to collect tickets from the station. It's no problem doing this, but was just wondering why e tickets are not available for this particular journey?

 

[js517]

Is one of your tickets a rail sale ticket? Not all of these have been enabled for e-ticket fulfilment unfortunately.

 

[Mikw]

Is one of your tickets a rail sale ticket? Not all of these have been enabled for e-ticket fulfilment unfortunately.

I don't know what a railsafe ticket is sorry. They're both advance singles if that's any help

 

[James H]

Rail sale, not railsafe. There is currently a national promotion on which means some tickets are discounted.

 

[Mikw]

Rail sale, not railsafe. There is currently a national promotion on which means some tickets are discounted.

Right, yes I booked some rail sale tickets at the same time and they DID come through as E tickets, so doubly confused

 

[Haywain]

Is one of your tickets a rail sale ticket? Not all of these have been enabled for e-ticket fulfilment unfortunately.

The OP is travelling tomorrow, so rail sale tickets would not have been available.

 

[Adam Williams]

The following tickets which were booked for this journey are not marked as eTicketable in RCS.

2HS, restriction AS
Route 00472
Leicester to Sheffield

2GS, restriction AS
Route 00472
Sheffield to Leicester

This is the TOC's fault.

TrainSplit will always offer eTickets where possible, but in cases where it's not shown as an option it'll be down to the fulfillment methods enabled on the flow in the industry data systems - these are maintained by the train operating company.

 

[Mikw]

The following tickets which were booked for this journey are not marked as eTicketable in RCS.

2HS, restriction AS
Route 00472
Leicester to Sheffield

2GS, restriction AS
Route 00472
Sheffield to Leicester

This is the TOC's fault.

TrainSplit will always offer eTickets where possible, but in cases where it's not shown as an option it'll be down to the fulfillment methods enabled on the flow in the industry data systems - these are maintained by the train operating company.

Thanks, that explains it then!