Trains from Gatwick to london today

[hi2u_uk]

This morning 30 July 2019 i arrived at Gatwick at 0100 and got to gatwick south station at around 0120 .Im sure that there was supposed to be a train around that time but when i look online all i can see is the 0107 to St Pancras and the 0221 to Victoria however im sure that there was a train to London in between these two trains because i thought i saw this on the departure boards with a comment that the train was cancelled. I am trying to fill out the delay repay form for this cancelled as i ended up having to catch the 0221 train . Can anyone help , was there a train to london from gatwick on 30 July 2019 between the 0107 and 0221 service that was cancelled ?

 

[gazthomas]

Not according to Real Time Trains:

http://www.realtimetrains.co.uk/search/advanced/GTW/2019/07/30/0100?stp=WVS&show=all&order=wtt

 

[deltic]

According to Realtime trains the 01:07 to St Pancras left Gatwick at 01:18 - so it may have been showing on the departure boards as expected departure at 01:20?

 

[sheff1]

The online National Rail timetable (183) shows a train scheduled at 0146 to St Pancras and NRE currently shows that train as running tomorrow morning.

 

[hi2u_uk]

i think it was the 0146 as i didnt get to the station until around 0120 so wouldnt have been aiming to catch a train leaving at 0120 on arrival at the gate. why is this 0146 being hidden online. Many people had to lie around gatwick waiting for the 0221 service today

 

[etr221]

Including CAN trains in the RTT view, shows 9W04 & 9T82, both 0146 to Bedford (different routes), both CANcelled, planned by operator [notes say (PD) for one, (PG) for other].

 

[30907]

Including CAN trains in the RTT view, shows 9W04 & 9T82, both 0146 to Bedford (different routes), both CANcelled, planned by operator [notes say (PD) for one, (PG) for other].

Possibly due to the continuing work on the overhead wires. I am not sure what the OP means about the train being hidden online and I can't access NRE at the moment.

 

[causton]

Looking at Darwin's data, that 01:46 would have almost certainly been on the boards.



Was due at Blackfriars 02:36 and St Pancras 02:43.

 

[bb21]

What train were you planning on getting and when did you purchase your ticket?

 

[etr221]

Including CAN trains in the RTT view, shows 9W04 & 9T82, both 0146 to Bedford (different routes), both CANcelled, planned by operator [notes say (PD) for one, (PG) for other].

Possibly due to the continuing work on the overhead wires. I am not sure what the OP means about the train being hidden online and I can't access NRE at the moment.

I think the OP's point about 'hidden' trains is a reflection on RTT defaulting to not showing cancelled trains - they have to be specified (by clicking the appropriate button) to be seen.

 

[hi2u_uk]

i used oyster pay as you go but for some reason journey history is saying i didnt touch out at Victoria but i definitely did touch out as i knew i would have to send the statement in for delay repay
i assume i cant submit this in a delay repay claim as it doesn't show the exit station ? Its the correct single fare so i don't think i can call up tfl to get them to the exit station to journey history

 

[hi2u_uk]

I think the OP's point about 'hidden' trains is a reflection on RTT defaulting to not showing cancelled trains - they have to be specified (by clicking the appropriate button) to be seen.

yes this is my point ,

 

[MikeWh]

i used oyster pay as you go but for some reason journey history is saying i didnt touch out at Victoria but i definitely did touch out as i knew i would have to send the statement in for delay repay
i assume i cant submit this in a delay repay claim as it doesn't show the exit station ? Its the correct single fare so i don't think i can call up tfl to get them to the exit station to journey history
View attachment 66450

You may find the missing touch appears today (31st).

 

[mmh]

You got to the station at 0120 but waited an hour to top up your oyster card?

 

[800002]

This morning 30 July 2019 i arrived at Gatwick at 0100 and got to gatwick south station at around 0120 .Im sure that there was supposed to be a train around that time but when i look online all i can see is the 0107 to St Pancras and the 0221 to Victoria however im sure that there was a train to London in between these two trains because i thought i saw this on the departure boards with a comment that the train was cancelled. I am trying to fill out the delay repay form for this cancelled as i ended up having to catch the 0221 train . Can anyone help , was there a train to london from gatwick on 30 July 2019 between the 0107 and 0221 service that was cancelled ?

The service (9W04 - 0141 Three Bridges - Bedford) due at Gatwick 0145-0146h was put through as and MSX (tue - fri) cancellation on the 26th July (so disapeared from the RTT WTT / VAR / STP view on Saturday).

I suspect it disapeared when you were out of the country (assuming you flew in from abroad).

Can 'Delay Repay' be claimed in this circumstance? That being this was a pre-planed (allbeit, late notice) cancellation?
Of course the answer is yes, if there was an advance purchase ticket brought for this named service.

Looking at Open Data displayed here it says it was Activated 30-07-19 at 00.41:46 and immediately cancelled at the same time, with 'PD' code (as said above), with the text TPS cancellation (Not to be input in TSI/TRUST)] ON CALL
It is activated at the planned departure time from origin, if it had been running (as opposed to 2 hours of so, before, if it was running)

So I'm not sure if it would have appeared on the departure boards at any of its station calls - or not.

My (limited) understanding of the pre-published cancellation is that they don't go onto the CIS displays - only those cancelled on the day of running.

I shall happily take enlightenment on the subject though, from a knowledgeable forum member.

 

[JBuchananGB]

I think the case might by stronger if there had been an Oyster touch-in before the scheduled departure, but the general rule is that for tickets purchased after the cancellation or disruption has been published, no delay repay is payable.

 

[GoneSouth]

But isn’t the only way to touch in as you enter the platform bridge and why would anybody want to sit on the Gatwick platforms for an hour in the dark without toilets etc. Surely it’s reasonable to expect someone to wait where there are facilities? What would the oyster system have done if he tapped in and then immediately tapped out so that he could wait in the airport rather than on the horrible platforms?

 

[Haywain]

I think the case might by stronger if there had been an Oyster touch-in before the scheduled departure, but the general rule is that for tickets purchased after the cancellation or disruption has been published, no delay repay is payable.

I would say it's the time of the top-up that throws it into question, rather than the touch-in.

 

[londonboi]

I would say you will find it a bit difficult getting delay repay on this giving the fact you topped up, half an hour after that train would have left then touched in the gate a few minute after the top up.

 

[hi2u_uk]

I would say you will find it a bit difficult getting delay repay on this giving the fact you tipped uk half an hour after that train would have left then touched in the gate a few minute after the top up.

Is this the way the delay repay system works? When i arrived at gatwick the 0146 was advertised on the southeastern trains app and im sure it was on the departure board. I didnt want to stand in the platform at that time and wait in the cold and dark for an hour until the 0220 train arrived plus i had just got off a plane so thought i would go get some food and sit in the warm lit airport terminal and use their wifi to try to figure out how to get home . I dont understand why anyone would want to be on the platform for so long at that time of day. In addition i was wanting to go to black friars not Victoria and had to figure out how to get to blackfriars from victoria at that time of day or decide if i was going to sleep in the terminal (many people were doing this) until normal trains resumed or hang around central london until 4am when i could get a train home from waterloo. I felt it was best to sit in a chair in the airport terminal to do this. In addition from what i remember the 0220 train was advertised as a special service , which made me wonder if it was for public use. I wasn't allowed through the barrier at gatwick as apparently i didnt have enough money on the oyster card so thats why i topped up before the train arrived i had actually intended to top up so much on that day.
Im going to be very annoyed if this is a reason given for my delay repay refusal

 

[hi2u_uk]

Just to add the 0220 train was actually a red gatwick express train and there was a lot of confusion as to whether people with oyster cards or tickets which specifically excluded gatwick express trains could board. Needless to say there were no staff on the platform or announcements to reassure people. The only announcement onboard being that it was a gatwick express train to victoria which as i said got a lot of people very agitated , nothing from the driver . Luckily the staff at Victoria seemed to be more interested in getting people out of the station as soon as possible rather than checking tickets

 

[JBuchananGB]

All roads lead to Govia Thameslink Railway.

You may submit your claim according to the instructions on one of their websites.

https://www.gatwickexpress.com/help-and-support/journey-problems/delay-repay-compensation

https://www.southernrailway.com/help-and-support/journey-problems/delay-repay-compensation

https://www.thameslinkrailway.com/help-and-support/journey-problems/delay-repay

I suggest you choose the brand of the cancelled train, whichever that was.

In particular you should notice that you need to provide.

Oyster pay as you go or Contactless payment

• A print-out showing where you touched in and out and the cost of your journey

You will have to explain that when you saw that the 0146 was cancelled you opted not to touch-in until later, and maybe provide some evidence that you were at the station ready to travel from 0120.

 

[yorkie]

You got to the station at 0120 but waited an hour to top up your oyster card?

I would have advised against this. While I wouldn't say it invalidates the claim, it certainly does not support it.

I think the case might by stronger if there had been an Oyster touch-in before the scheduled departure, but the general rule is that for tickets purchased after the cancellation or disruption has been published, no delay repay is payable.

I think that it would be useful if someone could send an FOI request to the DfT and ask if the use of PAYG systems reduces passenger rights in this area. It would be interesting to see their response.

It'd also be interesting to see if GTR think that it does.

 

[JBuchananGB]

It'd also be interesting to see if GTR think that it does.

The GTR web sites for delay repay include a process for submitting Oyster PAYG details in support of the delay incurred.