PHILIPE
Veteran Member
GWR taking flak on Twitter Feed this morning re telling fibs yesterday in denying there were additional trains to Cardiff last night.
Funny that. Elsewhere on this forum I'm accused (wrongly) of being: An apologist for FGW/GWR management; am a FGW/GWR manager; or work for them. I'm not; I'm not; and I don't.
Truth is I form my opinions based on available evidence and am not blinded by any loyalty to a particular TOC, union, mode of transport. Too many here see things in black and white rather than shades of grey, or are unable to be objective because of sycophancy, fan boy tendencies, vested interest etc.
So no, I do not 'constantly' have a bee in my bonnet about FGW/GWR's way of doing business. The bonnet merely has an apiarian visitor at this moment because of this issue.
Back to that issue...
Blame (or rather buck passing) is being attributed here and elsewhere to the IRB, RFU and broadcasters for scheduling the match when they did.
There may be issues around communication and planning between those bodies and the rail industry. However, none of that excuses or absolves GWR for the shambolic last minute faffing around they've done today. They are a mass public transport operator and this major sporting event, with this fixture in particular, hasn't crept up on them unannounced. There is absolutely no need for them to have been reactive today. They should have been proactive months ago, ensuring additional services were scheduled, listing them in publications and advertising them widely. Along with lots of positive messages along the lines of "Going to England v Wales? GWR will get you home."
Instead, all they've done is projected the message (to some, not all I'll concede - festival fans are regularly accommodated) that, yet again, they, and the rail industry generally, are too hidebound to actually do much beyond the normal timetable. That'll be the opinion of many Welsh Rugby fans who either had to stay in London, drive or take a coach home tonight.
Of course the result tonight may actually be good news for GWR. I predict Paddington may be somewhat busier in the morning with lots of tired but happy Welsh heading home after a night on the tiles.
Finally, excuses about rolling stock and staffing. Piffle.
And seven other Ps.
Were there issues last night at any of the main London terminus'?I'm accusing you of having a fairly consistent position on how FGW/GWR goes about things because of what you post here and on another forum - in both cases I have noticed precious little that is positive and much that is negative over a very long period.
That in a particular context here others are so hidebound by dogmatic positions that they view you as management's best mate is their problem. Not that you do much to change their minds by suggesting that finding staff to work special trains at dead of night is piffle.
It is not buck-passing to put the blame on the RWC organisers and TV - they are, fair and square, to blame for timings and the absurd situation that will arise on October 10 in Manchester with an England game the same night as the Super League grand final - though I expect that is actually the fault of the rugby league people for failing to communicate that their sport has held the same fixture in Manchester on the second Saturday of October since 1999, which nowadays usually attracts a gate around the 70,000 mark.
The TOCs must be praying all 70,000 decide to go home straight after the match finishes to give them a chance of handling the second surge in demand when 60,000 leave the City of Manchester Stadium a couple of hours later. Though I'm sure you will be available to tell them what to do to...
If your opinions are based on available evidence, why do you keep ignoring the evidence that plenty has been done to accommodate rugby fans by GWR, ATW and XC in the face of a stream of games in Cardiff and Gloucester in just six days. The companies also have a duty to passengers other than those attending rugby matches as well - a good few of whom have already made clear their displeasure about trains being diverted/pinched/substituted/cancelled in order to accommodate rugby fans. But of course that's just more woefulness, because they should whistle up yet more trains from somewhere...
You seem very worried about Welsh rugby fans for some reason. What about all the England fans, who, as I pointed out, were no better off as a result of other TOCs' decision-making processes? Or is it perhaps that, despite your protestations, you do indeed have it in for GWR in particular and last night is a convenient stick to use?
You keep telling us they bend over backwards for festivals - even though I'm sure those stuck in queues at various places on an annual basis or squeezed into a Cotswold Line Turbo think otherwise - yet brush past my point about how this is being done, with the Cardiff half-hourly service axed to provide stock for such events on a regular basis - people in South Wales seems to find this woeful for some reason. On Wednesday this service, by a happy coincidence, provided a handy source of stock to move a lot of rugby fans on its normal route, in case you hadn't noticed - but no, an infinite number of extras, laid on with stock from who knows where, simply must be provided...
Yesterday's fumblings do GWR no credit at all, but if they had gone around ahead of last night's game saying "Going to England v Wales? GWR will get you home" then they would have been on a hiding to nothing from the off.
Either making lavish provision of extra trains - assuming they could get enough staff to volunteer to work them, presumably involving payment of substantial premiums on top of regular Sunday rates, oh sorry, that's piffle, isn't it? - only to find that no passengers turned up because they were staying in London anyway, went both ways on a coach or took the car all the way because there was no means to get home once dumped in Newport or Cardiff at dead of night - I suppose your next complaint will be that they should also have been running to Swansea in the wee small hours.
Or playing a conservative game and finding far more people turned up than expected - I"m sure you understand that this is far from an exact science, as others have pointed out - there weren't enough trains to move everyone and there was much late-night aggro at Paddington. At this point someone will no doubt pipe up about pre-booking and queuing systems and boarding controls - good luck with trying to enforce that and - again - finding the staff to operate it/BTP officers to deal with the inevitable 'issues'.
Were there issues last night at any of the main London terminus'?
Well Jimm said there was agro at Paddington or was he hypothesising an outcome that may have occurred if different circumstances were followed?Why would there have been been? The mild-mannered England fans appear to have meekly accepted there would not be streams of trains home from Kings Cross and Euston and made alternative arrangements, or left their cars at the likes of Banbury, Milton Keynes/Northampton and Peterborough, which was as far as late trains went.
I'm accusing you of having a fairly consistent position on how FGW/GWR goes about things because of what you post here and on another forum - in both cases I have noticed precious little that is positive and much that is negative over a very long period.
That in a particular context here others are so hidebound by dogmatic positions that they view you as management's best mate is their problem. Not that you do much to change their minds by suggesting that finding staff to work special trains at dead of night is piffle.
It is not buck-passing to put the blame on the RWC organisers and TV - they are, fair and square, to blame for timings and the absurd situation that will arise on October 10 in Manchester with an England game the same night as the Super League grand final - though I expect that is actually the fault of the rugby league people for failing to communicate that their sport has held the same fixture in Manchester on the second Saturday of October since 1999, which nowadays usually attracts a gate around the 70,000 mark. But is of course a minority sport, only enjoyed by us northern types, so matters little...
The TOCs must be praying all 70,000 decide to go home straight after the match finishes - unlikely, given many have well-worn post-match routine of going into the city for a meal or drink before heading home on a late train - to give them a chance of handling the second surge in demand when 60,000 leave the City of Manchester Stadium a couple of hours later. Though I'm sure you will be available to tell the TOCs what to do to avoid being branded woeful by you.
If your opinions are based on available evidence, why do you keep ignoring the evidence that plenty has been done to accommodate rugby fans by GWR, ATW and XC in the face of a stream of games in Cardiff and Gloucester in just six days. The companies also have a duty to passengers other than those attending rugby matches as well - a good few of whom have already made clear their displeasure about trains being diverted/pinched/substituted/cancelled in order to accommodate rugby fans. But of course that's just more woefulness, because they should whistle up yet more trains from somewhere...
You seem very worried about Welsh rugby fans for some reason. What about all the England fans, who, as I pointed out, were no better off as a result of other TOCs' decision-making processes? Or is it perhaps that, despite your protestations, you do indeed have it in for GWR in particular and last night is a convenient stick to use?
You keep telling us they bend over backwards for festivals - even though I'm sure those stuck in queues at various places on an annual basis or squeezed into a Cotswold Line Turbo think otherwise - yet brush past my point about how this is being done, with the Cardiff half-hourly service axed to provide stock for such events on a regular basis - people in South Wales seems to find this woeful for some reason. On Wednesday this service, by a happy coincidence, provided a handy source of stock to move a lot of rugby fans on its normal route, in case you hadn't noticed - but no, an infinite number of extras, laid on with stock from who knows where, simply must be provided...
Yesterday's fumblings do GWR no credit at all, but if they had gone around ahead of last night's game saying "Going to England v Wales? GWR will get you home" then they would have been on a hiding to nothing from the off.
Either making lavish provision of extra trains - assuming they could get enough staff to volunteer to work them, presumably involving payment of substantial premiums on top of regular Sunday rates, oh sorry, that's piffle, isn't it? - only to find that no passengers turned up because they were staying in London anyway, went both ways on a coach or took the car all the way because there was no means to get home once dumped in Newport or Cardiff at dead of night - I suppose your next complaint will be that they should also have been running to Swansea in the wee small hours.
Or playing a conservative game and finding far more people turned up than expected - I"m sure you understand that this is far from an exact science, as others have pointed out - there weren't enough trains to move everyone and there was much late-night aggro at Paddington. At this point someone will no doubt pipe up about pre-booking and queuing systems and boarding controls - good luck with trying to enforce that and - again - finding the staff to operate it/BTP officers to deal with the inevitable 'issues'.
Well Jimm said there was agro at Paddington or was he hypothesising an outcome that may have occurred if different circumstances were followed?
I'm critical of the handling of this one fixture, but you go all scattergun. Evidence that other TOCs have coped with other fixtures ( not withstanding GWR's problems at Bristol Parkway last week) is hardly relevant to the shambles GWR presided over yesterday.
I don't keep telling that TOCs bend over backwards for festivals. I said it once.
I'm not suggesting there be lavish provision. Just proactivity far ahead of the event. Advertised additional services that could have been booked. Planned ahead enough to get staff in place.
My perceived love in with FGW/GWR management was missing when I was prevented from travelling with a valid ticket. My supposed consistent criticism of FGW/GWR was missing in the positive reviews of on board services over many years. You are only seeing the negative because you want to use that as a stick to beat me with.
FGW have seriously lost their way in the last few years. Customer satisfaction at the lowest levels since First Group were awarded the combined franchise in 2007. Staff morale at its lowest since 2007 - evidenced by the current spate of, and threats of, industrial action. Even management grades are considering industrial action. Punctuality levels at their worst since 2007, and that's across the franchise, not just in the Thames Valley where some of the blame can be laid at the door of Network Rail. The company's focus has shifted from providing an excellent service to customers to one of maximising revenue. Doing good by shareholders is something that a business is obliged to do, but it can be done without ****ing off your customers and staff. And these are customers who, in the main, aren't able to shop elsewhere as their only option is FGW day in day out for their commute.
The ratio of praise versus criticism I've given to FGW in the past 8 years has notably shifted toward the latter. I find it difficult these days to defend their actions (the current industrial dispute is a case in point... strongly on the side of FGW at the start, moving toward the staffs' point of view now.)
And if we're to bandy about accusations of stance toward a particular TOC, I have noticed precious little from you that is objective and much that is sycophancy toward FGW/GWR over a long period.
I'm gladly agree GWR did fumble last night. They needn't have done with foresight and planning. There doesn't have to be a can't do attitude. Although that is sometimes the default position.
OK. That makes sense. I wasn't sure. You may have said that but I read it both ways.I said no such thing. I said that if they had advertised trains back to Wales last night, then tried to enforce a strict system of only people with reservations being allowed to board, to match the number of trains was provided - there might well have been aggro from those without a reservation demanding to travel anyway and getting stroppy when told they couldn't.
There was nothing at all exceptional about GWR's initial approach to what to do after this one fixture, which was in line with lots of other TOCs. However, presumably in the face of noise created by you and others in various places, they decided to be seen to be doing something, didn't do much of a job of it and created one big muddle. Other TOCs didn't do anything at all and stuck to their guns on not running anything but for some reason seem to have got off scot-free.
At least twice so far. Posts 255 and 292.
Once people get the idea in their heads that there are trains, no amount of trying to tell them there are only a limited number running, that they must book in advance, etc, etc, will get through to many of them, so they will turn up anyway and expect to be conveyed home, come what may. And get angry when told they won't be.
So this - from July - is you being only selectively critical, is it?
http://www.firstgreatwestern.info/coffeeshop/index.php?topic=15989.15
Whatever you say....
And was the default position of lots of other TOCs last night, so why are you just on GWR's back over it? Wouldn't have to do anything with your persistent negativity about GWR would it - Pullman dining excepted, a core component, of course, of everyone's travel experiences with the company...
People complain about how terrible the railways are with tedious regularity during such events. It was the same during the 1999 rugby world cup when the Millennium stadium had just opened - and the TOCs' crystal ball telling them what to expect in this new scenario had failed - in 2007 and again in 2012 when Olympic football matches were held - and if the figures in this old thread are anything to go by, demand at Cardiff last weekend was on an entirely unprecedented scale - but the crystal ball seems to have been broken again.
http://www.railforums.co.uk/showthread.php?t=69489
Rustling up additional trains today for a staff jolly does not look good either.
There are no trains any other night, it isn't the railways fault that the match is scheduled to finish when the last trains have gone is it!there were posters everywhere at Reading today stating that there were no late trains post match tonight back to South Wales. Feels like pretty poor customer service to take your Welsh fans to the match and yet offer them no way back.
Oh get off your effing high horse.
The staff do is only 2 trains during the main part of the day when staff are easy to source, check RTT for Newbury Racecourse.
There are no trains any other night
RTT checked. 6 STP services terminated at Newbury Racecourse yesterday.
Weekdays, 2323 RDG-SWA or 2330 PAD-CDF.
I have yet to see valid answers to the following questions:
1) Where will the stock for the 5-10 (or more) special services from PAD-CDF, or wherever, come from?
2) Where will GWR find the staff to crew the train, provide security and queueing, etc.? How do those staff get back home afterwards?
3) What paths will they run in?
4) How does GWR decide how many services to run without (a) massively overestimating and losing a pile of money, or (b) underestimating and getting it in the neck on Twitter?
4) could they run them as private charters, advance tickets only, so they know numbers. Being a private charter could charge as much as they like.
Oh, it's 455 vs BNM now. 0-15. (455 serving).![]()
4) could they run them as private charters, advance tickets only, so they know numbers. Being a private charter could charge as much as they like.
Indeed like the real GWR and BR WR used to do in the 50s. Every weekend, no vandalism no bother (those were the days).
I don't bother with him anymore,
all he spouts is 'planning planning planning
If BNM wants to work the train then fine get on with it, but his constant digs about staff not being flexible (or in his world militant) is well past being annoying.
RTT checked. 6 STP services terminated at Newbury Racecourse yesterday.
Just as is done for Glastonbury, Cheltenham, Dawlish Air Show, Olympics... all I hear about last night is "can't do, can't do, can't do."
Oh deary me, they ran some Turbos between Reading and Newbury Racecourse
oh sorry, I forgot, you don't want to talk about all the extras run last weekend or last Wednesday and that will run for the other games at Cardiff.
LM is running its usual 22.34, 23.04 and 23.44 to Northampton. That's it.
4) could they run them as private charters, advance tickets only, so they know numbers. Being a private charter could charge as much as they like.
"GWR fleeces rugby fans by running expensive PRIVATE TRAIN instead of putting on proper extra service"
One thing I will say is very well done to whoever organised the shuttle buses from Twickeham to Hounslow. Worked very well, took around 40 minutes from when we started queuing to when I jumped on a tube train and seemed to be quite organised. Not sure if it was the RFU, World Rugby or SWT sorting it all out but whoever it was deserves credit. Much quicker than the wait at Twickenham station last time I was at a match there.
Apology accepted. Those runs were not without problems. And it rather negates your own argument using examples of when GWR did advertise and run additional services. On a weekday too when there is even less rolling stock to do much beyond the regular timetable.
Wrong.
There was the 00:15 service to Northampton too, which was carrying quite a lot of passengers who had attended the game (I was one of them).
A leading sports writer has called for the resignation of the chief of Great Western Railways after Rugby World Cup fans had uncomfortable journeys getting to games.
Martin Samuel, sports columnist for the Daily Mail, wrote Great Western Trains: "can just about get you there, they can't always get you back, they may leave you stranded and, even if they don't, there is a likelihood your journey will be extremely uncomfortable, bordering on dangerous.
"Those returning from the Scotland-Japan game in Gloucester can vouch for that."
He has called on Martin Hopwood, managing director of the newly rebranded rail company, to resign.
It comes as transport bosses were criticised for service delays at Gloucester Railway Station after trains were allegedly overwhelmed after the Scotland v Japan game at Kingsholm."