Trainline: Now handling Delay Repay?

[MarlowDonkey]

Trainline are now advertising on ITVx that they can handle delay repay. I thought passengers had to claim this directly from the train operating companies.

Delay Repay | How to Claim Delay Repay Compensation | Trainline

Check out if you're entitled to Delay Repay and learn more about how you can claim Delay Repay compensation if your train was delayed.

www.thetrainline.com

You can get notified when you're eligible for Delay Repay compensation through the Trainline app.

If a delay occurs during your journey, we’ll automatically track your compensation, so you don’t miss out.

Once your journey is complete and we know you can make a claim, we’ll remind you with a push notification or email.

You’ll be able to check all the details and click straight through to the operator’s website to submit your claim.

During a delay, if you choose to abandon your journey, you should claim a refund for any unused part of your ticket within 28 days of your ticket’s expiry – as Delay Repay will no longer be possible.

 

[Haywain]

Details on this web page. It seems that they will track the journey and advise that you are eligible, but looks like you still have to submit the claim to the train company.

 

[Vexed]

Yes, from the page Haywain linked

You’ll be able to check all the details and click straight through to the operator’s website to submit your claim.

 

[Adam Williams]

I think being very liberal with hyperbole is basically a requirement to work in marketing these days.

That's not to say it's not useful functionality, but it is not ground-breaking - and it will need to work like it does until the GBR centralised solution actually gets implemented.