Trainee Driver Scotrail Help??

[rosscosantana]

Hi everyone, first post on here and I hope everyones good. Just received a email for my phone interview this week and was just wondering if anyone has any pointers or tips on it all? I've done a ticket inspector interview before and just looking to see if theres a big difference or if anyone has recently done one before and the type of questions they got hit with?

thanks Ross

 

[Driverb]

Hey,

It will be customer serviced based questions and what you think the role involves and will last 10 mins ish.

When did you receive the email?

 

[rosscosantana]

received the email today, so booked my phone interview for this week. Shall see what happens then.

 

[Driverb]

Cool good luck, I had applied but not had an email yet! :cry:

 

[rosscosantana]

cheers you too, sure you will get an email thought soon

 

[Hardie12]

That's pretty quick if you have heard back already. I also haven't heard back yet so hopefully get something in tomorrow. Ross did u have your application in on Wednesday ??
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P.s I don't know much about what the telephone interview involves either but sure there will be a lot of information on the forum
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Anyone heard anything back today?

 

[TDK]

Hey,

It will be customer serviced based questions and what you think the role involves and will last 10 mins ish.

When did you receive the email?

I can never understand why some TOC's put customer service high on the list for drivers as this part of the role is way down the list of important qualities needed.

 

[SPADTrap]

I can never understand why some TOC's put customer service high on the list for drivers as this part of the role is way down the list of important qualities needed.

Especially on non DO services! I'm at a driver only TOC so can kind of see it under those circumstances, last thing we want is people opening doors themselves and detraining because of a lack of info during a hold up.

 

[TDK]

Especially on non DO services! I'm at a driver only TOC so can kind of see it under those circumstances, last thing we want is people opening doors themselves and detraining because of a lack of info during a hold up.

I have worked bot DOO and with a guard, admittedly customer service experience is a help but not at the top the list when it comes to the requirements that are needed for the driver's role.

 

[E&W Lucas]

I can never understand why some TOC's put customer service high on the list for drivers as this part of the role is way down the list of important qualities needed.

HR sticking their nose in!!

What is "customer service" apart from good manners mixed with common sense?

 

[455driver]

HR sticking their nose in!!

What is "customer service" apart from good manners mixed with common sense?

Whats that then?