Yeah that's what I mean, it seems harsh to bin him off the course if he was a close fail . After all they want you to pass so maybe he was some way off. ?
As mentioned ask for another attempt?
My TOC used to give you a second attempt as almost guaranteed. That got abused and they also found that those that failed the course would also fail it the second time. The course isn't hard and comes down to what is essentially a memory test. There is some oddities that occur and it isn't always logical but difficult ? Not really.
They also know that rules is just a step on a long ladder. They know if you would be able to progress through the rest of the course. They also have to consider the investment. The cost is very much something they consider.
Is it fair to not give a second attempt ? Even if your close ? There are many who believe that there shouldn't be a second chance as we certainly don't get that luxury when driving. There is also a question if knowledge fade. If you can't get through a 12 (ish) week course then what about weeks later after your manual handling ? After 2yrs ? After 10 ? My TOC now has an active measure of knowledge fade and there are complaints about the fairness of that. Trainees and Managers are seeing the knowledge fade in black and white.
When I passed it was 100% or fail. Now we have a pass mark (95% I Think) If your 'close' to the pass mark you are actually further than where you need to be. Add in the expected 5/6% fade and your going to fall considerably behind.
Everyone gets an even chance and the fairness comes from having one rule for all. If one person got a second attempt and another didn't then it would be just as unfair.
None of us wants anyone to fail. From the outside looking in it always sounds harsh but in reality I don't think it is.
It comes down to that personal choice. I would also advise the OP to speak to his Trainers and Managers and discuss where they went wrong. Would they say its worth holding off for the 2yrs. They have the experience to determine if the Trainee was close enough that its worth pushing for another go or if they have the aptitude to continue.
Charlie, I wish you the very best.