Train Planning Interview

[TMD Tom]

Hi all. I have recently applied for the position of Train Planner with a TOC and have an interview in a few weeks. I've worked with a few different TOC's so far in a few different positions, mostly customer service based but I'm looking for a change.

I've actually previously had an interview for the same role with a different TOC and although I thought the interview went reasonably well, I didn't get offered the position. I have an idea of what questions will be asked and what competencies the TOC is seeking. I've never done planning before but have a basic understanding of how things work and the processes involved and genuinely feel it's a job I would enjoy. It would be good to hear of any tips from people who have done this role before as to exactly what to demonstrate in interview would be handy.

 

[306024]

Having sat the other side of the table and interviewed for these roles here’s what I looked for.

Regarding the work itself, the ability to think logically and having an eye for detail are the most important attributes. This is difficult to demonstrate in an interview unless the interviewer asks appropriate open questions, so many TOCs use various forms of psychometric testing too. Try to think of examples where you have used these skills, not necessarily in a railway environment.

The abilility to work accurately, sometimes under pressure, is essential. Sounds daft to talk about pressure in an office environment, but inevitably planning work has deadlines which must be met. However despite the work being office based, remember there is a big railway out there. Travel over the routes you are planning over as often as possible (difficult if it’s Cross Country you’ve applied for), no matter how many times you go over a route there is always something you pick up.

You need to be a team player, good inter-personal skills are very important. Some of the best planners I have worked with have not been enthusiasts at all, but did have these people skills in abundance. Equally a raging enthusiast doesn’t necessarily convert to a good planner, although there are a few exceptions. If timing, you could be dealing with NR at Milton Keynes, or if diagramming, ASLEF and RMT union reps. Both will test your communication and people skills, but are rewarding if approached the right way.

Finally, good luck.