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A frequent cause of delays in my experience is signalling problems. I don't see how any rail company can do anything about flaky infrastructure which they have no control over.
Another frequent cause of delays/cancellations is staff shortages. This has been going on for a long time so has anything been done over the years to recruit more staff, or is this the classic case of running something on the bare minimum necessary, relying on voluntary overtime, no slack ensuring the system is always in a delicate balance vulnerable to even a minor perturbation?
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More than half of all train services departing from the UK’s busiest stations have been delayed or disrupted this year, analysis has found.
uk.yahoo.com
"More than half of all train services departing from the UK’s busiest stations have been delayed or disrupted this year, analysis has found.
Rail delay and cancellation data from the performance tracking site OnTimeTrains showed that Manchester Oxford Road was the station where passengers had suffered the most severe delays"
10 / 10, thoroughly agree, it is information that is necessary, not meaningless platitudes ... i can imagine some part of 'the railway' are stressed, but i doubt anyone is genuinely sorry.
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