Train Cancelled but then Reinstated?

[Gerald Fiennes]

My first long distance rail journey since March 2020 .... provides today's challenge question to all of DR specialists out there. I had an off-peak return ticket and seat reservation from Paddington on GW for a Sunday. (I know, never travel on GW a Sunday "unless your journey is really necessary"...)

I checked with the National Rail website before leaving and discovered that the train was cancelled, with the next connection an hour later. So I delayed my journey by an hour ... and travel in very crowded conditions as a reward.

However, when looking to make a DR claim, I note that the industry's train running information data report that the train I originally had the reservation on in fact apparently did operate! So where do I stand vis-a-vis DR? I was an hour late but is the 'rule' that you have to go to the departure station first to see whether the 'cancelled' train is actually running...? Or is the National Rail website not a reliable source of information....?

 

[Mcr Warrior]

Can you specify the date and time of the reportedly cancelled/reinstated train, and where you were travelling to, from London Paddington?

 

[yorkie]

My first long distance rail journey since March 2020 .... provides today's challenge question to all of DR specialists out there. I had an off-peak return ticket and seat reservation from Paddington on GW for a Sunday. (I know, never travel on GW a Sunday "unless your journey is really necessary"...)

I checked with the National Rail website before leaving and discovered that the train was cancelled, with the next connection an hour later. So I delayed my journey by an hour ... and travel in very crowded conditions as a reward.

However, when looking to make a DR claim, I note that the industry's train running information data report that the train I originally had the reservation on in fact apparently did operate! So where do I stand vis-a-vis DR? I was an hour late but is the 'rule' that you have to go to the departure station first to see whether the 'cancelled' train is actually running...? Or is the National Rail website not a reliable source of information....?

An you provide details of the exact journey made (including the itinerary provided), ticket held, and where/when did you buy it?

 

[Gerald Fiennes]

Yes, it was an SSR intended for use on the 1329 from RDG to PLY, then bus to Liskeard, on 14th November bought from another TOC (not GWR).

 

[Gerald Fiennes]

Anyone have any thoughts on this one? DR claim has been rejected.

 

[AlterEgo]

Did you claim using the form (inadvisable if the train actually ran!) or did you send them an email explaining what happened?

 

[alistairlees]

Anyone have any thoughts on this one? DR claim has been rejected.

To be honest, I'm no wiser as to what journey you planned to make, and what journey you did make.

In your opening post, you say were delayed going from Paddington to somewhere (without saying where).

In your next post you say you held a ticket from Reading to Plymouth, and were then intending to get a bus (I assume a rail replacement one?) to Liskeard; your ticket to Plymouth would not be valid to Liskeard.

What was the itinerary of the journey (all of it, even if contactless or multiple tickets were involved) that you intended to make, please?

What actually happened?

In both cases, just the stations involved and the times for each.

If you could then also say what ticket (or tickets) you held, and what price these were, we will be able to provide clear advice. At the moment there is not enough information to do so. Trying to be helpful, not critical, here.