TPE only ticket in the event of disruption

[jthjth]

I’m just checking that my understanding is correct. I’m intending to buy a Trans Pennine Express only ticket Berwick upon Tweed to Edinburgh. If that service fails to materialise I understand that I could use the next available LNER service, but not so for Cross Country. Is this correct?

 

[transportphoto]

If it is cancelled, yes. If it is delayed, no.

Rail passengers in the north of England will benefit from a new customer initiative launching on 15 December 2024.

From 15 December 2024, LNER, Northern and TransPennine Express will allow customers to travel on each other’s services at no extra cost during any short-notice and on-the-day cancellations – giving people confidence that if services for one operator are impacted, they can travel on any service under public ownership.

This means if a passenger’s booked service on a rail service under public ownership is cancelled, they will be entitled to travel on any other service under public ownership at no extra cost.

Customers holding a ticket valid for that service will be able to travel with any other eligible DfT Operator (DFTO) service that reaches their destination within 2 hours before or after the cancelled service.

(Source: https://www.gov.uk/government/news/...ip-to-keep-customers-moving-during-disruption)