TPE Delay Repay Request

[ic31420]

Hello

Forgive me, but ticketing isnt my hot subject and the over complex ticketing on Britain's Railways is one of my biggest bugbears... Anyway..


I have recently submitted a delay repay claim to TPE for tickets bought via this forums ticketing engine / site.

The journey was Manchester to Hull via a Change at Leeds for me and 2 kids.
I sent the tickets that I used at the gatelines and with the TM on board.

TPE have come back to me with - We have noted that you purchased split tickets for your journey. Please upload a photo or scan of each ticket separately. The images you upload must display the ticket number, journey details and the price you paid for each ticket. Note that Booking Confirmation e-mails or Expenses Receipts do not show all the above information and so cannot be accepted as evidence.

I am befuddled.

I have responded by deleting the files from the claim and re uploaded the full PDF file ticket that is in my ticket accout.
It appears just one ticket Manchester - Hull

am i missing something?

 

[Mcr Warrior]

Contact TPE at <tpecustomer.relations@tpexpress.co.uk> perhaps, and ask them to have another look at your claim?

 

[ic31420]

So you think I've sent the right thing?

 

[Mcr Warrior]

So you think I've sent the right thing?

Maybe! Did you each have a through ticket, valid from Manchester to Hull? Not a combination of tickets, say Manchester to Leeds, then Leeds to Hull, given that you were changing trains at Leeds?