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TPE 'Compulsory' Reservations

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mikeg

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I was looking at train times for tomorrow and it appears TPE have finally lost the plot and jumped on the compulsory reservations bandwagon. For a TOC that has a high level of commuter traffic surely this is utterly ludicrous?

What can we, as passengers, do to combat this? I for one will be boycotting all app based bookings on TPE and supporting my local ticket office, deliberately not making reservations as well as making my feelings known.

A further question: Are there any stations along the route with only 'journey planner' style TVMs which will enforce the compulsory reservations? If so what would TPE's attitude be towards such passengers buying on board, as there was no opportunity to purchase?

I think we can all guess they'll still try to penalty fare passengers if this is the case!

This along with closing ticket offices stinks of contempt for the commuting public and reinforces the message that the only passengers that matter are season ticket holders and leisure travellers.

For those of use who commute largely off peak (such as supermarket workers, like myself, who kept this country fed, along with many other key workers who have similar off beat commuting patterns for which seasons make no sense) it's a big slap in the face!

Don't they realise some of us would rather have to stand than not get somewhere on time? Have the railways, even though now more publicly funded given up any pretence of providing a public service?
 
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yorkie

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This is a deliberate act to deter people booking.

The sad reality is that it's NOT run as a public service (despite receiving huge amounts of subsidy) and they do not care about the important work done by people such as yourself and are not interested in what you think about them.

I suggest writing to your MP.
 

mikeg

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Interestingly they haven't marked most services as reservations compulsory, a quick search of RTT shows that a good number of services aren't, but the trains tomorrow are.

== Doublepost prevention - post automatically merged: ==

This is a deliberate act to deter people booking.

I suggest writing to your MP.
Unfortunately my MP probably approves of this, being the former chancellor and now concentrating on his leadership bid. When I wrote to him about regulated fares increasing above inflation whilst motorists get no increases on Fuel duty and VED I got the usual guff about fares being set by the TOCs within a cap and none of our biz gov.
 

yorkie

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Sundays are affected because they are going to be short staffed and know they cannot deliver the timetable and therefore want to deter people booking journeys.

It's bonkers and wouldn't happen in any other country, or in any other industry.

But who is going to stop them?
 

mikeg

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Is there any way of making reservations online as per LNER? If so I have an idea for direct action... We make lots of reservations collectively using different email addresses. Hit them in the pocket and force them to change their minds.
 

yorkie

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No and the other problem is that some of these 'reservations compulsory' trains have no reservations available, meaning it is impossible to book them and they may not even appear in journey planning results.

For example if you plan for York to Scarborough for Sunday 17th, the only options are to go via Hull!
 

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mikeg

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Yet they're still happy to receive ORCATS money for this journey...
 

_toommm_

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Is there any way of making reservations online as per LNER? If so I have an idea for direct action... We make lots of reservations collectively using different email addresses. Hit them in the pocket and force them to change their minds.

Head onto gwr.com and you can make reservations for any train company, even if you haven’t booked a ticket with them for the particular service.
 

yorkie

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Yet they're still happy to receive ORCATS money for this journey...
TPE will be taking in as much money as they can while making it as difficult for customers to book as possible, yes. And of course threatening passengers with penalty fares / prosecution.

There is no passenger ombudsman with any teeth, no effective passenger watchdog, and no regulator who has any interest in doing much regulating. And most of their customers have no realistic alternative.

Who is going to stop TPE behaving this way? I think the answer is no-one. They can do so with impunity.
 

Alex365Dash

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What can we, as passengers, do to combat this?
Use a Worldline-based online retailer with the older MixingDeck layout that can be found on most FirstGroup TOCs (if you know how to get there) where you can select a fare to purchase without having to select the relevant train you wish to travel on, as long as you check the restrictions before travelling.

Probably worth mentioning all of these retailers now have the updated Worldline layout by default so it won’t be exactly obvious how to get to it - generally it’s just adding tickets. before the TOC’s domain e.g. tickets.gwr.com or here’s a list of what I think is every single publicly accessible one (or at least, that I know of):
- Great Western Railway
- South Western Railway
- TransPennine Express
- Hull Trains
- Lumo (it exists, but doesn’t appear to actually work)

The only slight issue is that there has to be at least one train at some point that isn’t sold out, even if most are. If, say, you’re trying to travel from York to Scarborough on Sunday 17th, it won’t be much help…
 

Watershed

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The "compulsory reservations" flag exists solely in the timetable data. It does not reflect the policy on the ground. It essentially serves to limit the sales of tickets on booking engines.

At the moment it looks like it is being applied to trains in the Sunday "industrial action" timetable as well as WCML services throughout the week.

Any station which solely has Northern TVMs and no booking office (or at times when the booking office is shut) will suffer from the issue you allude to, that reservations being "compulsory" but unavailable means tickets can't be sold.

That would apply to quite a number of stations served by TPE - Lea Green, Newton-le-Willows, St Helens Central, Gatley, Mossley, Greenfield, Marsden, Slaithwaite, Deighton, Mirfield, Ravensthorpe, Batley, Morley, Cottingley, Cross Gates, Garforth, South Milford, Howden, Redcar Central, Saltburn, Chester-le-Street, Cramlington, Morpeth, Alnmouth, Dore, Meadowhall, and local stations Kirk Sandall to Althorpe.

Not all of these stations are served on Sundays, and most of them have services from other operators, but for those which are solely served by TPE or where passengers want to buy a TPE only ticket, it's quite a problem.

It's even more of a problem for Manchester Victoria/Oxford Road and Bolton, as these stations are barriered and again only have Northern itinerary-based TVMs. I'd hope that the ticket office is open during the same hours that the barriers are in operation, but if not, then people could risk being unable travel if the barrier staff aren't willing to let them through to buy on board.

As you say, it's a very concerning trend and risks giving the impression that the company is more concerned with minimising liability than actually providing a public service.
 
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Possibly relevant to this (though happy to start a new thread) - I've noticed that the for the majority of TPE services, a First Class ticket is cheaper than a Standard Class Ticket. See attached as an example. This appears to be a theme, but only for Advance tickets - any reasoning behind it?
1657454497847.png
 

Watershed

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Possibly relevant to this (though happy to start a new thread) - I've noticed that the for the majority of TPE services, a First Class ticket is cheaper than a Standard Class Ticket. See attached as an example. This appears to be a theme, but only for Advance tickets - any reasoning behind it?
View attachment 117438
I think the availability of cheaper First Class Advances has been increased in recent weeks/months. A lot of people don't even consider First Class fares as they assume it must always be more expensive, or they might be subject to corporate travel policies that prohibit First Class travel (even if it's cheaper).

It'll balance out soon enough!
 

Bletchleyite

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Someone did say another TOC was doing it, but I am astonished it is a jumped up regional commuter operation that is!

I suppose the Scottish services are a bit different from the rest of it, though, and being 5 car do get overcrowded.
 
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