TPE attempted to charge me penalty fare

[jon0844]

What do you expect them to say? If they say they'll sort it, you won't know if they actually do or not. But they're not going to provide proof they did, making it somewhat of a stalemate situation.

 

[AlterEgo]

Not really. It is reasonable to know what actions in terms of reviewing training procedures or policies the company is undertaking (or failing to undertake) to resolve the issue that was caused to the OP. The details of the individual employee are irrelevant

You aren’t going to get that from a train company when relating to an individual employee’s misdemeanour.

The employee was acting well outside of their remit here and there is nothing to suggest any sort of systemic issue or policy failing. It’s an employee being a knob and doubling down on it, really.