TPE Advance Refund On Medical Grounds

[gray1404]

I know some retailers will allow a fee free refund on Advance tickets if the reason for being unable to travel is on medical grounds and evidence can be provided. Is TPE one such retailer?

If so, how is such a refund applied for?

Thanks guys.

 

[_toommm_]

I've just done a dummy refund through their online portal, and 'Medical reason' was an option for a refund. It was done through this link:

Train Ticket Refund | Apply for a Refund | TransPennine Express

Train ticket refunds may be available if you are unable to travel because of cancellation, delay or strike action. Apply for a refund now.

www.tpexpress.co.uk

And the screenshot below shows your reason as a reason to claim a refund (although it does ask for evidence):

 

[gray1404]

Many thanks for your help. I've just submitted this form.

My dates of travel were 11 and 14 April. Two advance singles, one in each direction. Although I wasn't able to be seen by someone (and the person I ended up seeing happened to be a specialist nurse) until 16 April as we'd hit the weekend. They sent a brief clinic letter to my GP so I've uploaded a copy of that as evidence. Had to take a screenshot from the NHS app. Hopefully that will be all right.