TIL letter

[tillyi]

Is it better for me to call the number on the letter and speak to someone in person or to write to them as asked?

 

[Haywain]

Is it better for me to call the number on the letter and speak to someone in person or to write to them as asked?

It is better to write. If you post a copy of the letter, and give some details of what happened we can give you guidance on what to put in your letter (and what to leave out!).

 

[Mcr Warrior]

@tillyi. Welcome to the forum. The following is useful general info for anyone seeking assistance for a ticketing dispute/prosecution. See link below...

Please read before posting in Disputes & Prosecutions

Guidance for those asking for advice: Please bear in mind the following, when asking for advice in this section: We need to know all relevant facts in order to assist you, including, for example: The stations* where you actually started & finished your journey The stations* where you changed...

www.railforums.co.uk

 

[Hadders]

Is it better for me to call the number on the letter and speak to someone in person or to write to them as asked?

They won't speak to you on the phone about it.

If they have asked you to write to them, then you need to write to them.