Ticket + season ticket delay repay

[Medicy]

Good afternoon all,

If you make a journey with a combination of a season ticket and another ticket (e.g. an off-peak return), and there is a delay, can you claim delay repay for the entire journey (i.e. both tickets)?

For reference, the journey was Tunbridge Wells - Canterbury West (involving changes at Tonbridge and Ashford Int), with a season ticket covering the Canterbury-Ashford section. The entire journey is Southeastern.

What value should be entered for the value of the ticket on the delay repay form?

 

[bb21]

Yes, you can.

You don't use the preset form for these claims. Take a photo of your tickets and send Customer Services an email detailing your journey.