Ticket Refunds with First Transpennie?

[northernrail2009]

On Feb 28th I had a Advance Single Ticket from Newcatle to Leeds on the 18.52pm Transpennie express train.

We lefted on time from Newcastle but only got as far as Chester Le Street and the train had to travel back too newcastle due to someone being hit by a train between Durham and Darlington which had shut the line.

so at newcastle we was told that all trains where at a standstill and that coaches would be put on to take us to darlington which the coaches never turned up.

so at 21.00pm a train did leave newcastle to leeds and i got on it with no problems and got to leeds at about 22.30pm some 2 hours later then i should have arrived at leeds.

What i would like to know is am i able to get a refund on the tickets that i had for that trip between newcastle and leeds?? as i have heard that if you get to the station on your ticket over a hour late then you can claim a refund.

Also as its a transpennie express train that i was booked on what is there address to send tickets and letter too please?

 

[hairyhandedfool]

Go to a TPE served station and pick up a 'compensation claim form', fill it in and send it in the mail, with your tickets (it should be freepost), TPE used to give atleast 100% of your money back in the form of rail vouchers for one hours delay, hopefully they still do.

If you can't get a form, you can find the address to write to on the national rail enquiries web site.

 

[90019]

Make sure you have some proof of the tickets and form, like a photocopy of them (Im sure that should be enough to prove you had them), in case anything happens to them (like getting lost in the post).

 

[dan_atki]

Go to a TPE served station and pick up a 'compensation claim form', fill it in and send it in the mail, with your tickets (it should be freepost), TPE used to give atleast 100% of your money back in the form of rail vouchers for one hours delay, hopefully they still do.

If you can't get a form, you can find the address to write to on the national rail enquiries web site.

They do still refund the full cost of the ticket for an hour of delay, however, based on the fact the delay here was caused by a fatality they are within their rights to refuse the refund.

The address for such a letter would be sent to:

Customer Relations,
First TransPennine Express,
ADMAIL 3878,
FREEPOST,
Manchester,
M1 9YB

 

[yorkie]

They are not legally obliged to offer anything as it was a matter beyond their control, but TPE currently have a policy of going well beyond the NCoC and will give refunds in such circumstances.