Ticket marked 'Specified TPE trains & connections only' doesn't use any TPE services

[SeanG]

Evening All

I have purchased a ticket (as part of a split from the Forum's ticketing site) and one leg of the journey is on an Advance Purchase Carlisle to Edinburgh ticket which is marked 'Specified TPE trains & connections only'. However the itinerary does not use any TPE services and is as follows:

Carlisle d 0922
Glasgow Central a 1042

Glasgow Queen St d 11:15
Edinburgh a 12:06

The first service is actually an Avanti West Coast service (rather than TPE), and the second is Scotrail (I have no issue with this).

My worry is that something has gone wrong here and that I will have issues using a ticket marked 'Specified TPE trains & connections only' on an Avanti West Coast train (even though I am as per itinerary). (There is an 09:14 TPE service from Carlisle to Glasgow Central also). Has anyone had any experience of this - is this normal?

Thanks

 

[jawr256]

This seems doubly odd because the itinerary doesn't satisfy the minimum connection time in Glasgow (15mins Central + 5mins walk + 10mins Queen Street = 30mins)

 

[redreni]

Hmm, I would contact customer.support@trainsplit.com .

 

[SeanG]

This seems doubly odd because the itinerary doesn't satisfy the minimum connection time in Glasgow (15mins Central + 5mins walk + 10mins Queen Street = 30mins)

Apologies my typo here - it does satisfy that connection time as there is 33 minutes.

 

[SeanG]

Hmm, I would contact customer.support@trainsplit.com .

Good idea, won't hurt to do so

 

[Adam Williams]

I see no TOC restrictions on the route code in question:

Route 00456 AP TPE & CONNECT | eNRG Browser

www.enrgbrowser.com

I would hazard a guess that - ordinarily - some train operators may rely on other-TOC Advances using a different ticket type code, specific to that other TOC which they don't then map to a tariff within S3 Passenger. Obviously for the Rail Sale that's not the case, and the product is the same for everyone.

 

[yorkie]

Get them while you can... they won't last long!

 

[CyrusWuff]

I see no TOC restrictions on the route code in question:

Route 00456 AP TPE & CONNECT | eNRG Browser

www.enrgbrowser.com

I would hazard a guess that - ordinarily - some train operators may rely on other-TOC Advances using a different ticket type code, specific to that other TOC which they don't then map to a tariff within S3 Passenger. Obviously for the Rail Sale that's not the case, and the product is the same for everyone.

That explains why most TOCs only do "TOC Only" tickets for the Rail Sale. As it uses the same product regardless of TOC, presumably it would be too difficult to implement TOC restrictions at product level.

A learning point for next time it runs (if it runs again) I suspect.

 

[Amaranthe]

See my post here https://www.railforums.co.uk/threads/special-offers-discussion.42163/page-204#post-7619017 and @alistairlees reply to it