Ticket issue

[Ay19]

Hello.

My details was taken by an inspector for buying a short ticket and she said they will send a letter to me but I notice that the address was wrong. I have called the gtr team and they told me to send a mail to them with my new address which I did but I have not receive any letter from gtr for about a month now. Please I want to know how long does it take thameslink to send a letter after given out ticket ? Thank you

 

[ainsworth74]

It can take several months for them to contact you regarding this so it wouldn't be massively unusual for you to still be waiting after a month.

Though, with the address confusion, it could be worth just giving them another ring to politely check whether they've written to you or not as yet as you're obviously concerned some wires might have gotten crossed and don't want to miss any correspondence.

 

[Ay19]

I have called them several time but they said the address issue can only be solve via emailing which I have done. I just hope the emailing thing work

 

[MotCO]

Do you know how they got the wrong address? Did you provide a driving licence which had an old address (which should be rectified or else you could be fined for this by police / DVLA (?) ), did they mishear you, or did you deliberately give them a wrong address?

 

[Ay19]

They use my previous address which was on their system

== Doublepost prevention - post automatically merged: 12 Jul 2024 ==

But I have send a mail to them. I hope that will work to get the letter get across to me

 

[John R]

They use my previous address which was on their system

Was this in respect of another ticketing offence? If so, you might find negotiating a settlement offer more difficult when they do eventually write to you.