Through Ticket - LNER

[modernrail]

Hi,

I would appreciate a little advice. A friend has a single booking from Worthing to Brighouse, by two tickets (Worthing to London, London to Brighouse on Grand Central). He has been delayed into London due to a fatality on the line from Worthing. LNER are telling him he has to wait for the next Grand Central rather than catching an LNER. Is that correct?

Thanks

 

[WildNorthlands]

Yes I believe it is. Grand Central are an Open Access operator and don't have a ticketing agreement with LNER.

 

[Bletchleyite]

Yes, this is correct, assuming the ticket is an Advance or is Grand Central Only. LNER could allow him to travel on their services but do not have to.

If he has an inter available flexible ticket then no, but I doubt he does as it would be a lot more expensive.

 

[Haywain]

If your friend is going to be delayed into their destination (Brighouse) by more than 60 minutes they should be asking the company that delayed them to reroute them (by arranging for their ticket to be accepted on LNER or providing a new ticket for the LNER service. It's really nothing to do with LNER

 

[Bletchleyite]

If your friend is going to be delayed into their destination (Brighouse) by more than 60 minutes they should be asking the company that delayed them to reroute them (by arranging for their ticket to be accepted on LNER or providing a new ticket for the LNER service. It's really nothing to do with LNER

This is their right in theory, but in practice it's very hard to get it done to the point that I don't think I've heard even once of it being done successfully.

Easier, if the journey isn't super time critical, is to wait for the next Grand Central and claim Delay Repay. Though this will only be applicable to the full journey if it is possible to get an itinerary for the whole journey - if insufficient cross London time has been left than not only won't Delay Repay be applicable but also (if it's an Advance) there will be no right to travel on the later Grand Central service, though if he asks they may allow it even so. Further to that there's also the grey area about tickets split across London, though that one is for debate and often is on here!

 

[modernrail]

Thanks all. I will be glad when the ‘It really isn’t anything to do with LNER’ attitude is dropped. It really should be, you are delayed well beyond your control on one leg, you are helped out on the other, open access or not.

Yes I remember going down a rabbit hole on here about the cross London question.

 

[Bletchleyite]

Thanks all. I will be glad when the ‘It really isn’t anything to do with LNER’ attitude is dropped. It really should be, you are delayed well beyond your control on one leg, you are helped out on the other, open access or not.

It'll be "It really isn't anything to do with GBR" then. Open access is and will remain separate.

What should go away, hopefully, is arguments between parts of GBR. Though they still did happen in latter BR days - "that's nothing to do with InterCity" sat alongside the classic "Yer'll af'ter go ter Laime Stsreets fer dat", a classic Merseyrail refrain from booking office staff who couldn't be bothered doing long distance tickets that day despite them having the kit (or phone call*) to do it there if they weren't being lazy.

* Only some Merseyrail stations had reservations system terminals, but they could always phone one who did to do it.

 

[Haywain]

I will be glad when the ‘It really isn’t anything to do with LNER’ attitude is dropped.

It's not an "attitude", it's a fact. And it would be the same if it had been an 'LNER only' ticket and an LNER service that had been missed - Grand Central, Hull Trains, and Lumo wouldn't be rushing to assist.

 

[drueberflug]

A friend has a single booking from Worthing to Brighouse, by two tickets (Worthing to London, London to Brighouse on Grand Central).

Just for your information, I'd like to add that this is not a through ticket, as that would mean that your friend (usually) only has one single ticket.
There are no through fares for that journey via London that do not permit travel on LNER (✠LNER & CONNECTNS or ✠ANY PERMITTED), those that do not permit travel on LNER (XC &CONNECTIONS) do not permit travel via London either.

 

[transportphoto]

Just for your information, I'd like to add that this is not a through ticket, as that would mean that your friend (usually) only has one single ticket.
There are no through fares for that journey via London that do not permit travel on LNER (✠LNER & CONNECTNS or ✠ANY PERMITTED), those that do not permit travel on LNER (XC &CONNECTIONS) do not permit travel via London either.

You’re correct here in so far as that they’ll have more than one ticket - the OP acknowledges this. More than one ticket can form part of one booking and, importantly, can form one through journey.

 

[modernrail]

You’re correct here in so far as that they’ll have more than one ticket - the OP acknowledges this. More than one ticket can form part of one booking and, importantly, can form one through journey.

Well he has arrived in Brighouse, many hours late but there you go, thanks for all the responses.

For my own purposes if I book a journey on for instance Trainline and accept the split ticket option or it splits it into two tickets for another reason, is that a single journey for Delay Repay purposes?

 

[Bletchleyite]

For my own purposes if I book a journey on for instance Trainline and accept the split ticket option or it splits it into two tickets for another reason, is that a single journey for Delay Repay purposes?

Yes. The only potential exception to that is if it's split across London (has been for some debate in the past), but Trainsplit will only do this if you specifically ask it to and I don't think Trainline will do it at all. It's often to your advantage for that to be considered two journeys anyway given the amount of slack in cross London itineraries.

 

[Haywain]

The only potential exception to that is if it's split across London (has been for some debate in the past), but Trainsplit will only do this if you specifically ask it to and I don't think Trainline will do it at all. It's often to your advantage for that to be considered two journeys anyway given the amount of slack in cross London itineraries.

And that is a perceived exception, not a stated one. I have had a number of successful claims when not using any form of ticket for a walk between Euston and St Pancras.