WesternLancer
Veteran Member
- Joined
- 12 Apr 2019
- Messages
- 14,957
People do believe you. But you can see why it can arise scepticism too.Thank you for the note. I will do that.
For travelling in, I don’t come into London often for work. So I usually get the 8:30 trains in which cost around £40-50. I then would get a single back after 19:00 which is usually around £30. I had looked at day returns but it always seemed more expensive.
I did not know the ticket was wrong, and that is why I went to the staff and asked for help and if they could tell me what is wrong with the ticket. I gave them my phone to look at it. When they told me the ticket was old and not the right date, 6 staff members surrounded me, in a semi circle with the wall behind me (one turned on his camera). Told me if I moved they would call the police now. They asked for my name, did not believe me, so took pictures of my ID and rail card (which I gave them), they did not believe the address I gave them was correct, so took pictures of my bank statements and a bill. Things escalated so quickly when I asked for help. I co-operated with them and will do. But I can see that no matter what I say, no one believes me. I genuinely did not act in bad faith, but I will follow through with the next steps.
Thanks for the added info.
It’s also worth you trying to see things from the staff point of view too of course.